Customer Success, Renewals Representative

Renewal Representative:

Our Customer Success organization partners proactively with customers to help them fully leverage Blackbaud’s capabilities by aligning our software with their desired business outcomes. Within this organization, our renewals team plays a critical role in retaining customers, renewing and consolidating contracts, and identifying any challenges or opportunities that may impact the customer experience.

We’re seeking a confident communicator with strong attention to detail—someone who leads from the front, thrives in a proactive environment, and brings an entrepreneurial mindset to customer partnerships.

What You’ll Be Doing

• Managing a seamless, on‑time renewal process for customers.
• Ensuring customers approaching usage thresholds are informed in advance.
• Leading the renewal cycle across all subscriptions, maintenance, Professional Services, and Managed Services.
• Partnering with the Sales team on strategic renewals and up‑sell opportunities.
• Managing a predictable renewal workflow by engaging customer decision makers 4–6 months before renewal dates.
• Proactively negotiating renewals when needed, with careful attention to any accounts that may be at risk.

What We Need From You

• Communicates openly and candidly across all levels of the organization.
• Demonstrates exceptional capability when working with executives and senior leadership.
• Acts as a stabilizing, calming presence during high‑pressure or crisis situations, providing direction and clarity for others.
• Quickly identifies the significance of information and makes insightful, strategic decisions.
• Builds strong, trusted, long‑term relationships with customers.
• Communicates complex concepts with clarity, tailoring tone and format to the audience.
• Takes timely and strategic action to guide groups and organizations toward effective collaboration.
• Handles sensitive or difficult external situations professionally, shifting potentially negative interactions toward positive outcomes for Blackbaud.
• Thinks broadly and strategically, considering all variables that could impact future success.
• Ensures alignment and understanding of mission, goals, and priorities across teams.

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Blackbaud powers social impact through purpose‑driven technology and responsible AI. Guided by our Intelligence for Good® vision, we’re building a culture where innovation, trust, and human expertise come together to help organizations make a greater difference in the world.

Blackbaud is proud to be an equal opportunity employer and is committed to maintaining a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, physical or mental disability, age, or veteran status or any other basis protected by federal, state, or local law.

Benefits Include:

• Medical, dental, and vision insurance

• Remote-flexible workforce

• Wellness Programs

• 401(k) program with employer match

• Flexible paid time off

• Generous Parental Leave

• Donations for Doers

• Pet insurance, legal and identity protection

• Tuition reimbursement program