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Bit by Bit IncBI

Help Desk Engineer - Support Clients in the US

At Bit by Bit, we're passionate about building technology solutions that not only improve productivity but also secure our clients' critical data.

Bit by Bit Inc

Employee count: 51-200

Salary: 11k-14k USD

ID and US only

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Work as a Help Desk Engineer to provide technical support and customer service to US-based clients, delivering exceptional service via phone and email, and managing support tickets in a proprietary ticketing system. Opportunities for growth and skill enhancement in a fast-paced environment.

Requirements

  • Bachelor’s degree in a technical field (preferred) or equivalent experience
  • Minimum of 1 year in a Managed Services IT environment preferred
  • Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus

Benefits

  • Competitive salary based on experience
  • Certification training opportunities
  • Health and dental insurance
  • Paid vacation
  • Simple IRA with employer match

About the job

Apply before

Posted on

Job type

Full Time

Experience level

Salary

Salary: 11k-14k USD

Location requirements

Hiring timezones

Indonesia +/- 0 hours, and 1 other timezone

About Bit by Bit Inc

Learn more about Bit by Bit Inc and their company culture.

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At Bit by Bit, we're passionate about building technology solutions that not only improve productivity but also secure our clients' critical data. Founded in 1987, we started as a database application development and networking company and have since evolved into a comprehensive IT services provider. Our expertise encompasses a wide range of managed IT services, cloud solutions, cybersecurity, application development, and business process management. We pride ourselves on delivering customized solutions tailored to the unique needs of businesses in varying sectors.

We believe that technology should be a powerful enabler for business growth, not a hindrance. By leveraging our certified technicians and established processes, we ensure that our clients can focus on their core operations while we manage their IT needs. Our commitment to customer service is evidenced by our rapid response times and dedication to long-term relationships. Every project we undertake is approached with the same level of importance and care, whether assisting a small startup or a large corporation. We continuously adapt to the ever-changing technology landscape, which allows us to provide our clients with cutting-edge solutions that enhance operational efficiency and foster a secure working environment.

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Bit by Bit Inc

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