Head of Customer Operations

Bastion is looking for a Head of Customer Operations to build and lead customer support across its partner ecosystem. The role sits at the intersection of partner operations, support strategy, and AI-powered tooling.

Requirements

• Fielding partner escalations and resolving straightforward issues independently
• Building and shipping the scope boundary framework
• Standing up the knowledge base
• Establishing SLA tracking and reporting
• Designing and executing the BPO strategy
• Building the support model for Bastion's next major partnership launch
• Optimizing the balance between AI-automated resolution and human-handled support
• Building a voice-of-customer feedback loop

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan