Operations and Marketing Assistant

What You'll Be Doing:
Operations & Administration

• Manage incoming client inquiries through email and booking platforms, addressing both retail customers and agency partners.
• Access and update the booking portal to verify availability, boat specifications, and pricing.
• Respond to common client questions using templates, AI tools, or guidance from ownership.
• Coordinate with tourism agencies and partners to facilitate collaborations and referrals.
• Research competitors, pricing trends, vendors, and service providers to inform operational strategies.
• Provide support for general operational tasks to ensure seamless daily workflows.

Marketing & Social Media Support

• Manage and maintain company social media accounts, primarily Instagram and Facebook.
• Schedule and publish posts according to content provided by the owners.
• Perform basic design tasks, including creating visuals, captions, and resizing images.
• Assist with email marketing initiatives, including setting up and distributing newsletters using owner-provided content.
• Research and engage with potential business partners and collaborators.
• Coordinate with external freelancers or agencies for advanced marketing activities, such as advertising campaigns and creative projects.

Coordination & Support

• Serve as the central point of coordination among owners, freelancers, and partners.
• Assist in organizing internal marketing and operational activities.
• Maintain clear and organized communication and documentation of ongoing tasks.

• With 3 or more years of experience in administrative, operations, or virtual assistant roles.
• Comfortable managing client communications via email and online platforms.
• Basic experience with social media management, particularly Instagram and Facebook.
• Experience in tourism, hospitality, or travel-related industries.
• Basic design and photo editing skills using tools such as Canva, PowerPoint, or similar.
• Familiarity with email marketing platforms (e.g., Mailchimp or equivalent).
• Proficient with Google Workspace and basic CRM or booking systems.
• Strong written English skills; proficiency in Italian is a plus.
• Highly organized, proactive, and capable of working independently.
• Comfortable using AI tools and automation to streamline repetitive tasks.
• Experience in the yacht charter industry is highly desirable.

Recruitment Process:

1. Initial Interview (HR/Recruiter)
2. Final Interview (Client)