Associate Technical Service Manager

Job Description Summary:

Primary responsibilities will include:

Field Support Assistance:

• Monitoring chick deliveries and their first days of life on customer farms under supervision.
• Support in addressing basic technical issues and escalating complex problems to senior technical managers/team leads.
• Liaison for urgent technical issues linking with the assigned senior/technical manager.

Technical Learning and Documentation:

• Learn technical best practices by shadowing senior team members during farm visits and regional trips.
• Helped translate and review technical materials under guidance.

Customer Relationship Development:

• Build rapport with customers by understanding their needs and providing basic support.
• Participate in developing customer feedback reports and technical visit summaries.

Seminars and Events Participation:

• Assist in the organization of technical seminars, trade shows, and workshops.
• Attend industry events to gain exposure to market trends and build industry knowledge.

Market Intelligence Gathering:

• Collect and report local market data, including challenges and emerging trends.

Training and Development:

• Participate in internal training sessions, workshops, and mentorship programs to develop technical expertise.
• Engage with internal technical experts and industry professionals to expand knowledge.

Specific Experience:
• A Graduate Agricultural / Rural degree in poultry or animal science is a prerequisite.
• Good knowledge of market conditions of the poultry industry.
• Understanding of poultry technology and current best management practices in breeder and broiler production.
• Computer skills, including spreadsheets, use of computer database/ CRM, formal report writing, presentation, creative design, and economic modeling.
• Production data analysis and support of Aviagen business goals.

Personal Qualities:

• Time management, negotiation, and conflict management.

• Organizational skills.

• Communication skills, including the ability to present to any level of corporate management, including written communication, oral communication (large groups >100 to 1:1), negotiation, meeting skills, and social skills.
• Problem-solving skills generate product performance improvement.
• Actively demonstrates corporate values

Qualifications:
• Must have a minimum of 5 years of experience in poultry livestock operations management (breeders, hatchery & broilers).
• Preferential:- Experience leading a team -Experience with financial analysis / economic modelling