Customer Service Representative

We are seeking a Customer Service Representative to join our Commercial team on a fixed-term contract for 12 months, in a hybrid-to-remote role. The successful candidate will be responsible for managing customer accounts, ensuring complete order fulfillment, and advocating for customer requirements to enhance satisfaction and operational responsiveness.

Requirements

• Manage customer accounts with regard to order processing, order tracking, delivery schedules, and complete order fulfillment.
• Utilize computer systems to document customer inquiries and maintain accurate records of order status and progress.
• Address and resolve customer complaints in a professional and diplomatic manner.
• Identify and implement service improvement initiatives to enhance customer satisfaction and operational responsiveness.
• Communicate supply chain challenges proactively and present viable alternative solutions to customers.

Benefits

• Financial & Health Benefits
• Time Off
• Continuous Development
• Flexible Work & Well-being
• Community Engagement