Manager, Delivery Services

Availity delivers revenue cycle and related business solutions for health care professionals who want to build healthy, thriving organizations. Availity has the powerful tools, actionable insights and expansive network reach that medical businesses need to get an edge in an industry constantly redefined by change.

At Availity, we're not just another Healthcare Technology company; we're pioneers reshaping the future of healthcare! With our headquarters in vibrant Jacksonville, FL, and an exciting office in Bangalore, India, along with an exceptional remote workforce across the United States, we're a global team united by a powerful mission.

We're on a mission to bring the focus back to what truly matters - patient care. As the leading healthcare engagement platform, we're the heartbeat of an industry that impacts millions. With over 2 million providers connected to health plans, and processing over 12 billion transactions annually, our influence is continually expanding.

Join our energetic, dynamic, and forward-thinking team where your ideas are celebrated, innovation is encouraged, and every contribution counts. We're transforming the healthcare landscape, solving communication challenges, and creating connections that empower the nation's premier healthcare ecosystem.

The Manager, Delivery Services oversees the execution and completion of technology solutions projects in the professional services arena and manages people who lead projects supporting the company-client relationship, ensuring customer satisfaction. In this role, you will provide budget analysis, labor planning and coordination of activities between client and company personnel, as well as monitor project completion from initiation through delivery to meet revenue and cost projections. This role oversees the performance of the installation and client acceptance of capitalized equipment, enterprise software systems or system integration projects or engagements and typically utilizes management skills more than technical skills.

Sponsorship, in any form, is not available for this position.

Location: Remote, US

Why you want to work on this team:

Lead a program that has high visibility across Availity
Deep passion for leading and coaching a high performing team that is results oriented
Enjoy researching and solving complex issues that are technical in nature

To be qualified for this position you:

Bachelor’s degree or the equivalent in work experience
3 years of leadership / managing people / supervisory role
Minimum of 5 years of healthcare and/or IT related project implementations experience
Experience in interviewing and hiring practices
Experience / participation in healthcare industry data organizations
Proven track record in managing multiple, complex strategic initiatives
Demonstrated people management skills
Strong ability to make sound decisions on priorities and motivate teams towards improvement
Ability to make sense of complex, intertwined set of business/technical issues and create a relevant picture of what matters the most to ensure an actionable plan
Ability to communicate and present in verbal and written format in a clear, concise, and professional manner, appropriately tailored to audiences
Solid understanding and experience in Health Plan’s integration, process, and program needs and how they align with Availity’s products and best practices
Strong analytical, problem solving, negotiation and collaboration skills
Ability to work in a fast-paced, highly stressful and changing environment with tight deadlines and timeframes
Possess strong communication skills and discuss complex technical concepts in a simple and consumable message to external stakeholders 
Demonstrated political awareness and ability to diplomatically handle sensitive situations with internal and external customers and ability to cultivate effective, productive customer relationships and partnerships
Ability to produce critical deliverables in a high time bound engagement with minimal guidance
High degree of comfort, confidence, and fluency in communicating with executive leadership team
Ability to travel up to 20%

You will set yourself apart with:

PMP or PgMP Certification
Healthcare Technology experience
Provider Data Management experience

You will be:

Managing, assigning, and prioritizing implementation related project and program management activities through the implementation lifecycle
Ensuring implementation processes and procedures, including key milestones, and timeframes are met and identifies opportunities for process improvement
Participating in cross-functional group of stakeholders ensuring the right project structure, governance, and resource allocation to deliver on commitments in support of the Health Plan strategy
Providing guidance for, plans, leads, and facilitates critical discussions with both the client leadership and SME's
Managing and maintaining implementation KPIs to measure performance and efficiency against our goals. Utilizes KPIs to drive improvements
Providing executive level communications (both verbal and in writing) on program status
Documenting and presenting constructive performance assessments, and sets developmental goals
Managing human resources related activities to include hiring, coaching, and mentoring, as appropriate
Accountable for revenue stream as implementations are delivered and cost center budgeting activities as required
Maintaining budgets including forecasts and manage costs and resource needs
Managing the work schedule for the team to ensure appropriate resource allocation
Acting as a point of escalation to resolve complex issues and/or reassign cases to ensure rapid resolution to customer issues
Identifying the roles, skills, and knowledge required and ensure staff has the resources and skills needed to support all work initiatives
Committing to on-going training, and teambuilding to support strong team culture \

Availity culture and benefits:

Availity is a certified "Great Place to Work"! Culture is important to us and there are many ways for you to make your mark here!
We have several Culture teams, a Young Professionals Group, and various ways to engage with fellow Availity associates – if you’re near Jacksonville, we have lots of pop up lunches where lunch is provided for everyone when we can see meetings are taking place and we’ve got teams in the office.
Availity is a culture of continuous learning. We have many resources and experts in our tech stack, our industry and your function that can help get you there too!
We offer a competitive salary, bonus structure, generous HSA company contribution, healthcare, vision, dental benefits and a 401k match program that you can take advantage of on day one!
We offer unlimited PTO for salaried associates + 9 paid holidays. Hourly associates start at 19 days of PTO and go up from there with all the same holiday benefits.
Interested in wellness? We allow our associates to reimburse up to $250/year for gym memberships, participation in racing events, weight management programs, etc.
Interested in furthering your education? We offer education reimbursement!
Availity offers Paid Parental Leave for both moms and dads, both birth parents and adoptive parents.
Want to work for an organization that gives back to the community? You're at the right place! Availity partners with various organizations, both locally and nationally, to raise awareness, funds and morale as our staff members volunteer their time and funds to engage the organizations campaign.

Interview process:

Recruiter Recorded Video Pre-Screen
Video Interview with Hiring Manager
Panel Video Interview
Final Video with VP

Video Camera Usage:

Availity fosters a collaborative and open culture where communication and engagement are central to our success. As a remote first company, we are also camera-first and provide all associates with camera/video capability to simulate the office environment. If you are not able to use your camera for all virtual meetings, you should not apply for this role.

Having cameras on helps create a more connected, interactive, and productive environment, allowing teams to communicate more effectively and build stronger working relationships. The usage of cameras also enhances security and protects sensitive company information. Video participation is required to ensure that only authorized personnel are present in meetings and to prevent unauthorized access, data breaches, preventing social engineering, or the sharing of confidential information with non-participants.

Disclaimers:

Availity is an equal opportunity employer and makes decisions in employment matters without regard to race, religious creed, color, age, sex, sexual orientation, gender identity, gender expression, genetic information, national origin, religion, marital status, medical condition, disability, military service, pregnancy, childbirth and related medical conditions, or any other classification protected by federal, state, and local laws and ordinances.

Availity is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

NOTICE: Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. When required by state law or federal regulation, Availity uses I-9, Employment Eligibility Verification in conjunction with E-Verify to determine employment eligibility. Learn more about E-Verify at http://www.dhs.gov/e-verify.

Click the links below to view Federal Employment Notices.

Family & Medical Leave Act Equal Employment Law Poster Pay Transparency Employee Polygraph Protection Act IER Right to Work Poster Important Notice about Employee Rights to Organize and Bargain Collectively with Their Employers

What began over 20 years ago has transformed into Availity, the largest health information network in the United States. At the intersection of providers and payers, Availity has built a robust platform that streamlines communication, enhances collaboration, and accelerates financial transactions — all centered on patient care. Over the years, Availity has evolved significantly, expanding from a fledgling startup into a formidable force in healthcare technology, facilitating over 13 billion administrative, clinical, and financial transactions annually.

Throughout its journey, Availity has become a trusted partner for two million healthcare providers and numerous health plans, fostering an environment of shared information that minimizes waste and maximizes efficiency. By leveraging AI responsibly, Availity introduces innovative solutions for prior authorizations, eligibility checks, and revenue cycle management, thus redefining traditional healthcare workflows. As Availity continues to lead in healthcare innovation, it remains committed to simplifying the business of healthcare and navigating the complex landscape that impacts both caregivers and patients.

Manager, Delivery Services