Anrok is seeking a Tax Operations Manager to lead a team of Product and Technical Support, focusing on customer-facing issues and partnerships with internal teams.
Requirements
- Manage and grow a team of Product and Technical Support
- Own the Support product, including help center, internal knowledge base, and chat bot
- Partner with Tax Operations teams to increase Tier 1 Support ownership
- Lead cross-functional initiatives to improve in-product Customer Support
Benefits
- Equity upside
- Daily lunch and snacks
- Medical, dental, and vision insurance
- One Medical membership
- Flexible sick benefits
- Annual learning and development stipend
- Home internet reimbursement stipend
- Wellness reimbursement program
- Annual team off-sites
- Home office setup stipend
