Mexico onlyALTEN MÉXICO is seeking a knowledgeable IT Facilities Management / On-Call Engineer to join our dynamic team. You will play a critical role in managing our IT infrastructure and facilities, ensuring that technological resources are maintained, efficient, and secure. As an On-Call Engineer, your responsibilities will involve troubleshooting and resolving technical issues that occur in a timely manner, while providing exceptional support to our internal teams and clients.
Key responsibilities include:
- Monitoring and managing IT facilities including servers, workstations, and network devices.
- Providing on-call support, responding to incidents and technical queries outside of normal operating hours.
- Ensuring compliance with IT policies, procedures, and best practices.
- Performing routine maintenance and upgrades on IT equipment.
- Assisting with the setup of new technologies and facilities as needed.
- Collaborating with IT teams to optimize performance and security.
- Documenting issues and resolutions and providing updates to team members and stakeholders.
Requirements
Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Are welcome JR, MID or SR profiles
- Understanding of IT infrastructure including servers, networks, and hardware.
- Experience with troubleshooting and resolving technical issues promptly.
- Ability to work on-call and respond effectively to incidents outside of regular hours.
- Excellent problem-solving and analytical skills.
- Strong communication and interpersonal abilities.
- Ability to work both independently and as part of a team.
Benefits
• Sueldo base
• Seguro de Gastos Médicos Mayores (incluye plan dental y visión)
• 15 días de aguinaldo
• 25% de prima vacacional
• 12 días de vacaciones (A partir del primer año)
• Seguro social
• PTU/Reparto de utilidades
• Vales de despensa quincenales
Germany only
Morocco only