United States onlyAt Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.
We foster an expansive culture and are looking for diverse, talented people to join Alcon! As a Laser Field Service Engineer, one will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in the proximity of the Boston/New Hampshire areas.
Primary Responsibilities:
- Perform corrective and preventive maintenance, retrofits, upgrades and system installations.
- Establish and maintain a high level of customer satisfaction.
- Promptly address customer concerns, quality assurance and medical safety issues.
- Manage daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional and cross-functional teams.
- Maintain all administrative responsibilities in a timely and accurate manner.
- Assist Sales, Clinical and In-house teams including other Field Engineers as needed.
- Manage inventory, keep accurate records, and promptly return unused and failed parts.
- Promote service contract offerings and assist Inside Sales Specialist in selling service agreements to customers within the assigned territory.
Key Requirements/Minimum Qualifications:
- Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.)
- The ability to fluently read, write, understand and communicate in English
- 2 Years of Relevant Experience
Preferred Qualifications:
- Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.
- Experience working with advance medical devices and with medical devices that use lasers.
- Accustomed to working with hospital operating room and surgery center protocols.
- Working knowledge of ServiceMax / CRM tools.
- Ability to lift 50 pounds – i.e., tools, replacement parts, etc.
- Travel Requirements: approximately 30% overnights
- Relocation assistance: No
- Sponsorship Available: No
- Territory: Boston, MA, New Hampshire
How to Thrive at Alcon:
- Imagine your career like never before with focused growth and development opportunities
- Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!
- Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!
See your impact at alcon.com/careers
ATTENTION: Current Alcon Employee/Contingent Worker
If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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ALCON IS AN EQUAL OPPORTUNITY EMPLOYER AND PARTICIPATES IN E-VERIFY
Alcon takes pride in maintaining an inclusive environment that values different perspectives and our policies are non-discriminatory in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, marital or veteran status, disability, or any other legally protected status. Alcon is also committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please send an email to alcon.recruitment@alcon.com and let us know the nature of your request and your contact information.
