NOC Analyst I

Aerwave delivers next-generation Managed Wi-Fi for multifamily communities—seamless, gigabit-speed internet that’s always on, everywhere on your property.

With 24/7 domestic support, intuitive digital tools, and real-time insights, we empower residents, property teams, and owners to stay connected and in control. More than just Wi-Fi, Aerwave builds trust and future-proofs your community for tomorrow’s digital lifestyle.

The NOC Analyst I will play a key role in monitoring and supporting the network infrastructure and services to ensure optimal performance and availability. You will be responsible for identifying, diagnosing, and resolving network-related issues while collaborating with other teams to maintain a seamless and secure network environment.

RESPONSIBILITIES/ESSENTIAL FUNCTIONS:

1. Network Monitoring:
2. • Monitor network devices, servers, and services through NOC monitoring tools to ensure continuous and optimal performance.
   • Proactively identify network issues, service disruptions, and outages, and escalate to higher-level teams if necessary.
   • Track network performance metrics and log incidents for resolution and reporting.
3. Incident Management:
4. • Respond to and resolve network alarms, alerts, and incidents in a timely manner to minimize downtime.
   • Diagnose and troubleshoot network connectivity issues, outages, and performance problems.
   • Escalate unresolved issues or complex incidents to senior engineers or appropriate teams.
5. Troubleshooting and Support:
6. • Provide first-level troubleshooting for network hardware, software, and connectivity issues.
   • Work with vendors and internal teams to resolve hardware failures and software glitches.
   • Perform routine checks on network devices, such as routers, switches, firewalls, and servers.
7. Documentation & Reporting:
8. • Maintain detailed incident logs, including troubleshooting steps and resolution timelines.
   • Provide daily, weekly, and monthly network performance reports to the NOC Supervisor.
   • Create and update troubleshooting documentation and knowledge base articles.
9. Collaboration & Communication:
10. • Collaborate with other IT teams (e.g., Systems, Security, and Infrastructure) to ensure network issues are resolved effectively.
    • Communicate network status updates to internal teams and customers as necessary.
    • Work effectively within a team environment to achieve operational goals.
11. Maintenance & Routine Tasks:
12. • Assist in scheduled maintenance, network upgrades, and configuration changes under guidance.
    • Perform basic network device configuration and firmware updates as directed by senior NOC analysts or engineers.
13. Continuous Improvement:
14. • Stay updated on industry best practices, network technologies, and tools.
    • Suggest improvements to monitoring processes, procedures, and tools.

REQUIRED QUALIFICATIONS:

Education/Experience:

• High school diploma or equivalent required; associate degree in Information Technology, Network Engineering, or related field is preferred.
• 0-2 years of experience in network monitoring, IT support, or related technical roles.
• Basic knowledge of networking concepts (e.g., TCP/IP, DNS, DHCP, routing, switching).
• Understanding of network hardware (routers, switches, firewalls, etc.) and protocols.
• Knowledge of common operating systems (Linux, Windows, etc.) and networking troubleshooting tools (ping, traceroute, etc.).
• Basic familiarity with network management systems and network monitoring software.
• Ability to work independently and manage multiple tasks in a fast-paced environment.
• Excellent communication and customer service skills.
• Understand critical milestones that drive operational excellence.
• Shift-based work including nights, weekends, and holidays, depending on the NOC coverage schedule and on-call availability as required by operational needs.
• Basic technical knowledge.
• Proficiency in the use of a computer, and software applications including Microsoft Office.

Knowledge, Skills, and Abilities:

• Highly organized and attentive to detail, with the ability to work on multiple tasks/projects simultaneously (multi-task).
• Effective interpersonal skills with the ability to work with personnel at all levels, both within and outside the company.
• Ability to work independently with minimal supervision on a highly productive team.
• Ability to manage budgets, timelines, and resources effectively.
• Easily takes initiative and works independently.
• Maturity, professionalism, and good work ethic.

Preferred Qualifications:

• Familiarity with monitoring tools (e.g., SolarWinds, Nagios, PRTG, etc.) is a plus.
• Experience with MikroTik
• Experience with Ruckus
• Experience with managed WiFi networks.
• CompTIA Network+ certification or similar networking certifications.
• Familiarity with cloud networking and related technologies.

Benefits:

• Join a dynamic, fast-growing company where you will have the opportunity to make an immediate, high-level impact to Aerwave’s growth and success.
• Clear line of sight for career advancement and significant accomplishments.
• Base salary that is externally competitive and bonuses and ad-hoc recognition awards, that are based on efforts and tied to performance.
• We work hard at Aerwave, and you will too. But that means we need time off to rest and recharge. All executive team members receive unlimited paid time off.
• Additionally, you receive 15 paid Company holidays.
• High-quality health care coverage through Aetna Base Plan. Aerwave covers 100% of the premium for the base plan and up to 75% of the premium of any higher-tier insurance plan.
• 401(k) matching 100% up to 4% of base salary.