Sales Operations - Process Analyst

Company Description

About Adtalem Global Education

Adtalem Global Education is a national leader in post-secondary education and leading provider of professional talent to the healthcare industry. Adtalem educates and empowers students with the knowledge and skills to become leaders in their communities and make a lasting impact on public health, well-being and beyond. Through equitable access to education, environments that nurture student success, and a focus on expanding and diversifying the talent pipeline in healthcare, Adtalem is building a brighter future for communities and the world.

Adtalem is the parent organization of American University of the Caribbean School of Medicine, Chamberlain University, Ross University School of Medicine, Ross University School of Veterinary Medicine and Walden University.

We operate on a hybrid schedule with four in-office days per week (Monday–Thursday). This approach enhances creativity, innovation, communication, and relationship-building, fostering a dynamic and collaborative work environment.

Visit Adtalem.com for more information, and follow on Twitter and LinkedIn.

Job Description

Opportunity at a Glance

The Process Analyst will play a critical role within the Strategic Workforce Solutions Sales Operations team, focused on enhancing operational efficiency, consistency, and scalability in support of our B2B sales and partner channels. This role is responsible for evaluating and improving sales workflows, managing internal case requests, and supporting the documentation and rollout of standardized processes. In addition, this role will collaborate across teams to map key workflows, address operational challenges, and ensure that sales processes are clearly defined, well-documented, and effectively adopted. Utilizing Salesforce case management, the Process Analyst will also review and assign internal customer requests, prioritize urgent tasks, and establish and monitor SLAs. This is an excellent opportunity for someone who enjoys solving problems, improving processes, and contributing to a team that supports both operational excellence and business growth.

Responsibilities

• Identify and resolve operational bottlenecks across the sales process to increase efficiency and reduce turnaround times.
• Develop and maintain a standardized sales playbook, including clear rules of engagement, lead handoff protocols, and approval workflows.
• Map the full partner and student journey and align it with key sales stages.
• Define structured workflows for lead qualification, follow-ups, deal closure, and other core sales activities.
• Support the rollout and adoption of new or updated processes through training and collaboration with Sales Enablement.
• Monitor and manage internal case requests using Salesforce, ensuring timely assignment, prioritization, and resolution.
• Define and maintain clear escalation paths for complex or unresolved case issues.
• Analyze case trends to identify opportunities for automation, improved documentation, or process changes.
• Collaborate with internal stakeholders to gather feedback, assess pain points, and recommend improvements to the sales process.
• Create feedback loops using case data, performance metrics, and team input to inform enhancements.
• Support the adoption of a continuous improvement mindset within the Sales Operations team.
• Document and maintain processes and job aids for all Sales Operations tasks to ensure business continuity.
• Facilitate a culture of ongoing enhancement to adapt to a changing market and organization needs.

Qualifications

• Bachelors degree in management or business-related field.
• 2+ years experience with Salesforce CRM or similar CRM platforms with a clear understanding of sales progression, case management and workflow tracking,'
• 2+ years experience with Microsoft Visio/Process documentation and mapping.
• 3+ years of demonstrated experience in process improvement or project management, preferably in a Sales Operations or Operations role.
• Strong process documentation skills, with the ability to translate complex workflows into clear, usable formats.
• Strong internal and external client facing communication skills.
• Ability to think strategically and lead by example.
• Well-developed analytical skills.
• Confidence, patience, politeness, tact and diplomacy when dealing with difficult situations.
• Creative thinking, to be able to develop new ideas to improve customer service standards.
• Ability to communicate complex ideas in a clear, concise manner both verbally and in writing regardless of audience.

Additional Information

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $61720.78 and $111584.97. Actual pay will be adjusted based on job-related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility. Our Talent Acquisition Team will be happy to answer any questions you may have, and we look forward to learning more about your salary requirements. The position qualifies for the below benefits.

Adtalem offers a robust suite of benefits including:

• Health, dental, vision, life and disability insurance
• 401k Retirement Program + 6% employer match
• Participation in Adtalem’s Flexible Time Off (FTO) Policy
• 12 Paid Holidays
  
  For more information related to our benefits please visit: https://careers.adtalem.com/benefits.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation