Live Chat Agent

We're hiring an energetic and professional Live Chat Agent to deliver real-time support to our patients and clients online.

Requirements

• Respond to patient and client inquiries instantly through our live chat system
• Provide helpful and accurate information on services, appointments, billing, and support
• Manage multiple live chat conversations simultaneously with speed and professionalism
• Log and document all chat interactions accurately in our CRM system
• Identify and escalate urgent or unresolved issues to the appropriate team
• Deliver a consistently positive and professional patient experience in every chat
• Adhere strictly to HIPAA guidelines and patient confidentiality protocols at all times

Benefits

• Competitive pay
• Health, dental & vision benefits (full-time employees)
• Paid time off & paid holidays
• Flexible shift options including evenings and weekends
• Supportive team environment and ongoing coaching
• Career growth and advancement opportunities within ADF Medical Services