United States onlyAbout Accolade
Accolade (Nasdaq: ACCD) provides millions of people and their families with an exceptional healthcare experience that is personal, data driven and value based to help every person live their healthiest life. Accolade solutions combine virtual primary care, mental health support and expert medical opinion services with intelligent technology and best-in-class care navigation. Accolade’s Personalized Healthcare approach puts humanity back in healthcare by building relationships that connect people and their families to the right care at the right time to improve outcomes, lower costs and deliver consumer satisfaction. Accolade consistently receives consumer satisfaction ratings over 90%. For more information, visit accolade.com.
This is a hybrid role working from our Plymouth Meeting, PA office. On site expectations are 2-3 days per week.
The pay range for this position is $80,000- $85,000. This range is annualized, assuming normal full-time employment.
We are unable to provide H1B sponsorship at this time.
Role overview
You will be in a Data Operations team working with internal and external stakeholders to ensure the routine deliverables of the Data Integration function are met consistently on time and with quality. As a member of this team, you’ll focus on daily file delivery, data validation & transformation processes and upload activities as defined by schedule, standards and practices. Additional project work will be assigned for new customer implementations and continuous improvement activities.
A day in the life…
Responsible for a set of assigned customer and partner files. Maintain file tracker and ensure files are received in accordance with the defined schedule. Follow up with external stakeholders as needed to ensure corrective action is taken on late or missing file deliveries.
Upon file receipt and per schedule, process assigned customer and partner files per Data Validation & Transformation processes.
Investigates issues/failures and perform analysis to determine next best action. Follow up with internal or external stakeholders to resolve issues.
Analyze issue trends/patterns and customer feedback to drive continuous improvements and avoid repetitive issues. Escalates to leadership or other internal stakeholders as needed to ensure improvements are realized.
Complete file upload processes into internal tools, archive systems and maintain tracker/documentation as per process.
Additional Data Operations work will involve support tickets, system configurations, file/folder management, trouble shooting, root cause analysis of issues from the existing operation processes, as well as to answer data questions from business users. These activities are adhoc in nature and vary day to day based on customer, partner and stakeholder needs.
Serves as the back up to other colleagues as needed to maintain schedule and commitments.
New customer implementation projects will be assigned as needed based on sales volume. Project work will involve working with internal/external stakeholders to bring in external data sets to meet defined business requirements. Tasks will include direct customer/partner communication, specification reviews and validation of test files to ensure on time launch of customer services.
As time, skill and ability permit, additional technical assignments may include working with other Data Integration engineers interactively to cross train and learn deeper technical skills within Accolade platform. Examples of these activities may include writing new data ingestion scripts and configuration or supporting deployment of new components on Accolades platform.
What we are looking for…
Bachelor’s degree in Information Management or Business, or other related fields
2+ years of hands on experience with data centric validation and processing, preferably working with healthcare claims and enrollment data.
SQL skills to support data analysis and test scripting to validate data.
Ability to analyze data and process flows, able to collaborate development of business requirements and functional specifications to align data processes with business goals
Experience working in team environment with variable work patterns and process. Flexibility and agility are a must.
The salary range for this role is:
$69400-$104100Annually
Total Rewards
Individual compensation packages are based on a few different factors unique to each candidate, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal equity. Salary is just one component of Transcarent's total package. All regular employees are also eligible for the corporate bonus program or a sales incentive (target included in OTE) as well as stock options.
Our benefits and perks programs include, but are not limited to:
Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.
HDHP medical plan with generous employer contributions towards an HSA
401(k) Retirement Plan with matching employer contributions
Open Time Off
Accrued Sick & Safe Time Off
Generous Holiday Schedule + 5 floating holidays
Paid parental leave
Subsidized commuter benefits programs
Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Headspace
1 Volunteer day per year
Location
You must be authorized to work in the United States. Depending on the position we may have a preference to a specific location, but are generally open to remote work anywhere in the US.
Transcarent is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out!Research shows that candidates from underrepresented backgrounds often don’t apply unless they meet 100% of the job criteria. While we have worked to consolidate the minimum qualifications for each role, we aren’t looking for someone who checks each box on a page; we’re looking for active learners and people who care about disrupting the current health and care with their unique experiences.
