United States onlyWe are seeking dynamic individuals to come join our call center as Customer Service Representatives. As the first point of contact for inquiries from our external partners and patients, this role will also be tasked with managing a large volume of important documents that ensure our business runs smoothly.
Requirements
- Handle and resolve customer questions and concerns
- Provide detailed notes and follow-up information in the CRM during each call
- Research and respond to inquiries using our internal systems, CRM, and other software programs
- Manage other patient, health plan, or healthcare providers needs and escalate as required
- Route health plan representatives and providers to appropriate internal resources
- Maintain a 90% or higher quality assurance score on calls
Benefits
- Competitive compensation and annual bonus program
- 401(k) retirement program with company match
- Company-paid life insurance
- Company-paid short term disability coverage (location restrictions may apply)
- Medical, Vision, and Dental benefits
- Paid Time Off (PTO)
- Paid Parental Leave
- Sick Time
- Paid company holidays and floating holidays
- Quarterly company-sponsored events
- Health and wellness programs
- Career development opportunities
