Customer Support Associate

About Abby Health

Abby Health is Australia’s busiest online clinic, built for the future of primary care.

Founded in 2023, Abby was established to address one of the most urgent issues in Australian healthcare: access. With one in three Australians now without a regular GP, we're reimagining how people access everyday care—without losing what makes care personal: long-term relationships and detailed patient histories.

We connect patients to licensed GPs and nurse practitioners through same-day, 100% online care—delivering high-quality treatment for everyday issues, from headaches to herpes, coughs to cramps, and everything in between. Behind the scenes, we use structured patient histories, smart intake tools, and streamlined workflows to make every consult feel more like self-care.

Our approach is guided by three core values:
🔹 Smart – Intelligent systems that surface what matters, when it matters
🔹 Beautiful – A thoughtful, intuitive experience for patients and clinicians alike
🔹 Caring – Human support, continuity of care, and relationships that last

We believe the future of primary care is affordable, same-day, and online first.
A system where most care is delivered remotely—supported by pre-diagnosis tools, wearables, alerts, and proactive follow-up. In-person visits become the exception, not the default. It’s a smarter, safer, more efficient model—one that finally puts patients first.

And it’s already happening.

Since launching, Abby has become one of the most trusted names in digital healthcare in Australia. We’re used by hundreds of thousands of Australians, with a 4.7/5 average rating on Google and Trustpilot.

We’re quality-first and purpose-driven. Whether you’re a patient looking for better answers or a clinician looking for a better way to practise—Abby is here to make care better, for everyone.

Smart. Beautiful. Caring. That’s the future we’re building—for Australian primary care, and the people who rely on it.

About the role

We’re an Australian online medical clinic looking for a reliable and proactive Customer Support Associate based in the Philippines to join our team remotely. This is a full-time, long-term, permanent position with consistent hours, a supportive environment, and real benefits.

You’ll be the friendly first point of contact for our patients before and after their appointments — mostly via live chat and email — alongside a range of supporting administrative tasks. Most of your day will be spent on written communication, so excellent English writing skills are essential. This is not a call centre role, but you should be confident handling an occasional phone call when needed.

What you'll do

• Respond to patients via live chat and email with professionalism and warmth
• Assist with appointment bookings and general inquiries
• Complete support-related administrative tasks
• Make occasional outbound phone calls when required

What we’re looking for

• Exceptional written English — clear grammar, natural tone, and strong attention to detail
• Experience in chat or email-based customer support
• A friendly, customer-first approach to communication
• Confident verbal communication for occasional phone calls
• Proactive, organised, and comfortable working independently
• Previous experience in healthcare or appointment-based services is a bonus

Schedule

• Monday to Friday (Saturday and Sunday off):
• 10:00am – 7:00pm AEST/AEDT (8:00am –5:00pm Philippines time)
• Each shift includes 30 minutes of paid break plus a 1-hour unpaid break

Full-time availability required. As a growing company, shift patterns may evolve over time — flexibility is appreciated.

What we offer

• PHP 37,000 per month, paid via our Employer of Record (EOR)
• Permanent, full-time employment — not contractor or freelance work
• Top-tier private health insurance
• Paid annual leave and paid public holidays
• All work equipment provided (laptop, headset, peripherals)
• 100% remote, work-from-home role
• A stable, long-term role with consistent hours
• A respectful, fast-paced team that values your contribution
• Genuine opportunities to grow with us over time

How to apply

If you’re a detail-oriented support professional with excellent written English and a heart for helping people, we’d love to hear from you. Please submit your application with a short note telling us why this role appeals to you.