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AAPCAA

Client Growth Manager

AAPC is the world's largest training and credentialing organization for the business of healthcare, providing education, certification, and software solutions to professionals and organizations.

AAPC

Employee count: 1001-5000

United States only

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This Role Is Not for Everyone

AAPC Services is scaling, and we are looking for a very specific type of person.
This is not a maintenance role. This is not a “keep clients happy” role.
This is a growth seat.
You will own relationships, shape solutions, and directly influence revenue. You will be expected to think like an operator, act like a consultant, and partner like a trusted advisor.
You will sit between Sales and Delivery and make both better.
If you are the type of person who wants clear instructions and a narrow scope, this is not your role.
If you want ownership, visibility, and the ability to materially impact outcomes, keep reading.

What You Will Own

Growth Within Accounts

  • Own a portfolio of clients and be accountable for retention and expansion
  • Build relationships that go beyond vendor and become trusted partner
  • Identify, create, and close expansion opportunities within your accounts
  • Lead conversations that move clients forward, not just update them

Flawless Client Kickoffs

  • Run kickoff meetings that set a high standard from day one
  • Align scope, timelines, stakeholders, and success metrics with precision
  • Anticipate risks before they become problems
  • Create immediate confidence that AAPC knows exactly what it is doing

Solution Design and Deal Shaping

  • Partner with Sales to scope and win new business and expansions
  • Lead discovery that uncovers root problems, not just surface symptoms
  • Design services solutions that are both compelling and executable
  • Translate complex operational challenges into clear, valuable solutions
  • Ensure what we sell delivers measurable outcomes

Trusted Advisor Mindset

  • Bring perspective, not just participation
  • Challenge clients when needed and guide them toward better outcomes
  • Connect data, performance, and strategy in a way clients understand
  • Make AAPC difficult to replace

What Makes You Different

  • You do not wait to be told what to do
  • You are comfortable in high-stakes conversations
  • You think commercially, not just operationally
  • You can zoom out to strategy and zoom in to execution
  • You take full ownership of outcomes

What You Bring

  • Proven ability to manage and grow client relationships
  • Strong understanding of healthcare revenue cycle
  • Confidence presenting to and advising executive stakeholders
  • Experience in discovery, scoping, or solution design
  • Ability to balance multiple priorities
  • High standards for yourself and your work

Strong Signal Experience

  • Experience in consulting, services, or Sales Engineer roles
  • Background in coding, billing, auditing, or compliance
  • Certifications such as CPC, CRC, CPMA, or CPB
  • Experience with Salesforce, Gong, or similar tools

Why This Role Exists

AAPC Services is growing quickly, and our clients are asking for more from us. More insight. More partnership. More impact.
We need people who can operate at that level.

What You Get

  • Real ownership, not just responsibility
  • Direct visibility into meaningful work and outcomes
  • Ability to influence both sales and delivery
  • A team that values performance, not politics

The Bottom Line

If you are driven, commercially minded, comfortable owning outcomes, and motivated by impact, you will do very well here.
If not, you probably will not enjoy this role.

AAPC is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, disability, religion, national origin, or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above-listed items.

About the job

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Job type

Full Time

Experience level

Location requirements

Hiring timezones

United States +/- 0 hours

About AAPC

Learn more about AAPC and their company culture.

View company profile

At AAPC, we are at the forefront of revolutionizing the business of healthcare through pioneering educational and credentialing solutions. Since our inception in 1988 as the American Academy of Professional Coders, our mission has been to elevate the standards of the healthcare revenue cycle. We began by providing critical education and certification for medical coders in physician-based settings, establishing a new benchmark for professionalism and accuracy in a paper-dominated industry. As the healthcare landscape has been reshaped by digital transformation and complex regulations, we have consistently innovated to meet the evolving demands. Our evolution from a focus solely on coding to embracing the entire spectrum of healthcare administration—including billing, auditing, compliance, and practice management—demonstrates our commitment to comprehensive, forward-thinking solutions.

Through groundbreaking technology and a dedication to continuous advancement, we empower our global network of over 275,000 members to navigate the complexities of modern healthcare with confidence and expertise. We have developed a sophisticated suite of tools and platforms, such as our AI-powered auditing software and the Codify platform, to streamline workflows, enhance accuracy, and optimize revenue cycle management for healthcare organizations worldwide. Our acquisition of Semantic Health underscores our investment in artificial intelligence to drive efficiency and precision in medical auditing. By offering a diverse range of certifications, from the foundational Certified Professional Coder (CPC®) to specialized credentials in risk adjustment and compliance, we are not just reacting to industry changes; we are proactively shaping the future of healthcare business operations, ensuring our members and partners are always equipped with the most advanced knowledge and cutting-edge tools to lead and succeed.

Employee benefits

Learn about the employee benefits and perks provided at AAPC.

View benefits

Dental Insurance

We also provide dental coverage at competitive rates.

Vision Insurance

We also provide vision coverage at competitive rates.

401(k) Retirement Plan

Eligible team members may receive a 401(k) retirement plan.

Life Insurance

We also provide life insurance coverage at competitive rates.

View AAPC's employee benefits
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AAPC

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