Lead Service Designer - Contractor

Lead Service Designer position at 3Pillar, a contractor role responsible for designing user experiences and leading end-to-end service design across complex environments. The role requires expertise in user experience design, service architecture, and organizational transformation, with a strong focus on strategic problem-solving and stakeholder influence.

Requirements

• At least 5 years of experience in a client-facing UX position
• At least 3 years of consulting experience
• Expertise working with complex digital products, business logic, process, and a variety of clients
• Experience in organizational leadership, including experience working with and influencing teams and executive leads
• A strong track record of problem solving and a 'roll up your sleeves' mentality
• Entrepreneurial spirit with the ability to see the bigger picture among the details
• Experience working with global teams
• Highly culturally aware
• Experience in facilitating workshops
• Relationship builder. Highly empathetic and collaborative, able to work across mid to senior-level stakeholders to drive decisions.
• Strong communication skills, including ability to explain, persuade, and take a large amount of information and distill it into a clear, concise message.
• Practical knowledge and experience in Agile practices and Lean methodologies to build best-of-breed products

Benefits

• Flexible work environment
• Global team and culture
• Well-being programs (fitness, mental health, time off)
• Career growth and development opportunities
• Equal opportunity employer