Customer Admin Support

Role Overview

We are seeking a detail-oriented and highly organized Customer Admin Support to provide end-to-end administrative, customer service, and order management support. This role plays a critical part in ensuring smooth daily operations, accurate order processing, responsive customer communication, and timely reporting. The ideal candidate is proactive, deadline-driven, and capable of managing multiple priorities while maintaining high standards of accuracy and professionalism.

Key Responsibilities

Administrative & Customer Support

• Triage incoming phone calls, customer enquiries, and emails.
• Handle order-taking, sales support, and general customer service interactions.
• Maintain database accuracy and hygiene.
• Record and track consumer feedback received via phone, email, and web submissions.
• Manage customer complaint resolution and coordinate product reimbursements.
• Attend regular team and stakeholder meetings as required.

Order Management & Logistics

• Perform order keying, validation, and discrepancy highlighting.
• Issue short supply notifications and follow up on reorder availability.
• Process order invoicing through relevant portals and maintain dispatch records.
• Book delivery timeslots with transport providers.
• Provide backup support for key logistics functions.

Accounts & Reporting

• Perform accounts receivable–related tasks.
• Monitor retailer sales trends and demand using available data sources.
• Prepare weekly customer reports and forecasts.
• Assist with month-end report downloads and data preparation.

Digital Content & Market Support

• Upload and manage recipe content from Instagram to the company website.
• Review customer websites to ensure images and data accuracy.
• Conduct market research to support business initiatives.

Requirements

• Intermediate proficiency in Microsoft Office.
• Strong verbal and written communication skills.
• Detail-oriented with a high level of accuracy and adherence to procedures.
• Demonstrates integrity, professionalism, and reliability.
• Proactive and results-driven; takes initiative to complete tasks.
• Effectively manages multiple priorities and deadlines in fast-paced environments.
• Builds and maintains positive, collaborative working relationships.

Work Environment & Expectations

While this is a work-from-home position, it is important to note that this is a full-time role—not a freelance or flexible-hour arrangement. You will be expected to work a fixed shift and maintain a high level of professionalism and accountability, just as you would in an office environment.

✅ This role requires:

• Discipline and commitment to set working hours (strict shift times, not flexible)

• Use of time tracking software during work hours

• Active participation in team and client calls with your camera ON

• Consistent availability and responsiveness throughout your shift

• Treating this as a long-term, full-time job—not a side gig or freelance task

⏱ Payroll is processed bi-monthly.

We’re looking for someone who values structure, is dependable, and thrives in a role that provides consistency and clarity. If you’re seeking stability and a team that appreciates reliability, we’d love to hear from you.

Benefits

1. Monthly Salary: Php 30,0002. Salary will be paid on a bi-monthly basis on the 15th and 30th or 31st of each month
3. You will be paid extra for overtime and Philippines' public holidays
4. Probation: 6 months and after Probation

• 10 days annual leave credits
• 5 days of sick leave

5. HMO offered after 6-months probation

6. Eligible for 13th Month Pay after 30 days

7. Annual salary review

8. Laptop provided after 30 days

9. Permanent work-from-home role. You will have to use your own internet.

10. SHIFT TIMES: 5 AM to 2 PM Philippine time, Monday to Friday