Junior Network Engineer - Remote

Junior Network Engineer - Remote
Location: Remote, India. Need flexibility to work shifts to cover 24x7 support.
12-Month Contract | Hourly rate: $4.51 USD

Our client, a leading SaaS company headquartered in the San Francisco Bay Area, is seeking a Junior Network Engineer, who will be responsible for supporting and maintaining the network infrastructure required for our client’s global enterprise. This is a fantastic opportunity to grow your skills in a dynamic, 24x7 remote environment. The successful candidate will be a dedicated, hardworking individual with a drive for success, looking to bring their skillset to help support and drive our organization forward.

Your Impact

• Provide foundational support to ensure network stability across a global company with offices worldwide.
• Monitor network gear and SaaS services**,** manage incoming alerts, and perform initial triage for network‑related issues.
• Assist with network maintenance activities, including patching, upgrades, and performance optimization.
• Support key network technologies such as Cisco Meraki switches, wireless access points, firewalls, routers, GlobalProtect VPN, and Portnox.
• Monitor services and alerts for network gear and perform initial triage for network/SaaS platform issues.
• Manage ticket queues, including ticket creation, updates, and escalations.
• Collaborate with team members and stakeholders across offices for troubleshooting and remediation.
• Contribute to documentation and knowledge‑base articles.

Your Experience

• Basic understanding of network infrastructure and network monitoring principles.
• Strong desire to learn and gain hands‑on experience with Cisco Meraki, GlobalProtect VPN, and Portnox.
• Experience maintaining ticket queues and handling ticket escalations.
• Exposure to IT operations management (ITOM) software that monitors and alerts on IT infrastructure—including network devices, servers, and applications.
• A team player with strong communication and collaboration skills.
• Flexibility to work a shift schedule that supports 24×7 operations; may include participation in an on‑call rotation.
• Reliable internet connection for this remote‑support role.
• Willingness to bring creativity and initiative to help drive the business forward.
• BA or BS degree in a related field, or equivalent experience.

Nice to Haves

• Relevant technical certifications (e.g., CompTIA Network+, CCNA).
• Previous experience in a support or NOC environment.
• A bias for action and strong problem‑solving skills.
• Willingness to learn AI tools to enhance efficiency and support daily responsibilities.