Technical Key Account Manager

Location: Remote – East Coast (required due to customer coverage)

At Thermo Fisher Scientific, you’ll do meaningful work that makes a positive impact on a global scale. Join more than 100,000 colleagues who bring our Mission to life every day—enabling our customers to make the world healthier, cleaner, and safer. You’ll find the resources and support needed to achieve your career goals while advancing solutions to some of the world’s toughest challenges, from protecting the environment and ensuring food safety to helping find cures for cancer.

Division Specific Information

The Clinical Diagnostics Division (CDD) delivers innovative diagnostic solutions across key in vitro diagnostics (IVD) market segments. With more than 40 years of industry leadership, CDD is a trusted partner providing products supporting drugs of abuse testing, therapeutic drug monitoring, quality control, sepsis diagnosis, prenatal screening, and more.

The division also offers advanced laboratory instrumentation and high‑throughput automation systems used across a variety of laboratory environments. Products are distributed through direct sales teams, regional partners, and OEM collaborations.

Position Summary

The Technical Account Manager (TAM) plays a critical role in driving customer success and supporting business growth within CDD. This role combines strong organizational skills, technical expertise, and relationship management to ensure seamless execution of customer programs.

The TAM manages customer purchase orders, forecasts revenue from ongoing business, and serves as a technical advisor to customers. This role is best suited for individuals who thrive in fast-paced environments, communicate effectively, and are passionate about delivering high-quality customer experiences. Due to customer interaction requirements, this position must be based remotely on the U.S. East Coast.

Key Responsibilities

• Manage ongoing and upcoming customer Purchase Orders, ensuring timely execution and customer satisfaction.
• Forecast revenue for current run-rate business using detailed tracking and analysis.
• Lead technical discussions with customers, serving as a trusted advisor and ensuring technical requirements are clearly understood.
• Coordinate and support Statement of Work (SOW) activities, ensuring milestones and deliverables are met.
• Lead quoting activities for new products and services in collaboration with internal stakeholders.
• Prepare and deliver customer-facing materials, reports, and updates using PowerPoint.
• Maintain detailed tracking, forecasting, and analysis using Excel, including complex spreadsheets and data summaries.

Minimum Requirements

• Bachelor’s degree required, preferably in diagnostics, life sciences, or a related field.
• Prior experience in supply chain, clinical diagnostics, account management, technical operations, and/or client services.
• Proficiency in Microsoft Excel (data analysis, tracking, forecasting) and PowerPoint (customer presentations).

Knowledge, Skills & Abilities

• Proven ability to build and sustain strong customer relationships.
• Strong customer orientation and service mindset.
• Solid technical aptitude with the ability to communicate complex information clearly.
• Strong verbal, written, and presentation skills.
• High level of organization, attention to detail, and follow-through.
• Willingness to travel as required (25% annually)