Sr Systems Administrator

Learning Management System (LMS) Administrator – SAP SuccessFactors

Position Summary

The LMS Administratoris responsible forthe configuration, maintenance, compliance, and optimization of the SAP SuccessFactors Learning Management System (LMS). This role ensures the LMS operates effectively within a validated (GxP) environment andremainscompliant with regulatory requirements, including 21 CFR Part 11 and applicable global quality standards.

The ideal candidate has hands-on experience administering SAP SuccessFactors Learning, supporting validated systems, and partnering with Quality, IT, and business stakeholders tomaintainsystem integrity, audit readiness, and operational excellence.

Key Responsibilities

System Administration & Configuration

• Administer and configure SAP SuccessFactors Learning (roles, curricula, items, assignments, approval workflows, notifications).
  •Maintainsystem security roles and access controls aligned with internal policies and segregation of duties.
  • Managesystem configurations relatedtolearning assignments, certification programs, retraining rules, and compliance-driven curricula.
  • Perform system releases and regression testing in coordination with IT and Qualitypolicies and procedures.

Validated Environment & Compliance

• Operateand maintain the LMS in a validated (GxP) environment.
  • Support Computer System Validation (CSV) lifecycle activities including User Requirements (URS), Functional/Design Specifications (FS/DS), Risk Assessments, IQ/OQ/PQ documentation, change controls, and test script development and execution.
  • Ensure compliance with 21 CFR Part 11, electronic records/electronic signatures requirements, and global regulatory standards.
  •Maintainaudit trails, documentation, and system change logs.
  • Support internal and external audits and inspections.
  
  Change Management & Release Support
  • Evaluate system changes and enhancements forvalidationimpact.
  • Lead or support change control processes, including impact assessments and documentation updates.
  • Coordinate quarterly SAP SuccessFactors releases, including testing, validation updates, and stakeholder communication.
  • Partner withupstream and downstream system ownersto manage integrations (HRIS, SSO, content providers).
  
  Data Integrity & Reporting
  • Ensure data accuracy, integrity, and reconciliation between LMS and upstream/downstream systems.
  • Develop andmaintaincompliance and operational reports.
  • Support regulatory reporting and training compliance metrics.
  • Perform periodic data reviews and system monitoring activities.
  
  Stakeholder Support & Training
  • Serve as SME for SAP SuccessFactors Learning.
  • Provide end-user support and troubleshooting.
  • Partner with HR, Quality, Compliance, and business leaders to design scalable learning solutions.
  • Develop system documentation, SOPs, and training materials.

Required Qualifications

• Bachelor’s degree in Information Systems, HRIS, Business, Life Sciences, or relatedfield.
  • 3–5+ years of hands-on SAP SuccessFactors Learning administration experience.
  • Direct experienceoperatingand supporting systems in a validated (GxP) environment.
  • Strong understanding of Computer System Validation (CSV)principles andmethodologies.
  • Working knowledge of 21 CFR Part 11 and electronic record compliance requirements.
  • Experience supporting audits (internal, external, regulatory).
  • Strong analytical and documentation skills.
  • Ability to manage multiple priorities in a regulated environment.

Preferred Qualifications

• Experience in pharmaceutical, biotech, medical device, or other regulated industry.
  • Experience with LMS integrations (HRIS, SSO, content providers).
  • Familiarity with SAP SuccessFactors release management processes.
  • Knowledge of data privacy regulations (GDPR, etc.).
  • Experience with reporting tools within SuccessFactors or external BI tools.

Key Competencies

• Strong attention to detail and data integrity mindset.
  • Structured and disciplined documentation practices.

• Risk-based decision making.

• Cross-functional collaboration.

• Continuous improvement orientation.