Field Service Engineer II (SEM) - Onsite Hillsboro, OR

Work Schedule

Environmental Conditions

Job Description

Joining Thermo Fisher Scientific means doing impactful work such as aiding in cancer research and ensuring food safety, with support for your career goals.

Location/Division

Hillsboro, Oregon

M&SA EM develops, manufactures, and supports sophisticated microscopy workflows for micro-, nano-, and picometer scales.

Worldwide Electron Microscopy employees, using hardware, software, and applications expertise in the electron, ion, and light microscopy fields, significantly help guide our customers' pursuit of discovery and resolution to global challenges in material sciences, life sciences, and electronics around the world.

How will you make an impact?

As a Field Service Engineer, you will handle on-site installations, maintenance, and repairs of sophisticated systems. You will test equipment, train customers, and lead projects.

What will you do?

• As the primary field service engineer for the region, make sure to meet customer needs efficiently
• Conduct on-site tool installations and follow testing procedures to ensure accurate working order
• Conduct on-site scheduled planned maintenance visits
• Offer solving and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users, and company personnel
• Successfully complete technical training as required
• Proactively seek out additional learning opportunities both inside and outside of the region
• Travel, sometimes on short notice, to customer sites to resolve problems or support colleagues
• Complete and submit administrative reports
• Partner with colleagues to acquire or provide technical mentorship and training
• Provide training for users on system operation
• Make yourself available to train and mentor new field service engineers
• Provide feedback to product quality teams

How will you get here?

Education

• 2-year technical degree, equivalent military, or technical training

Experience

• Minimum of 3-5 years of hands-on technical experience installing, repairing, and calibrating tools such as SEM, TEM, FIB, Probers, or similar systems

Knowledge, Skills, Abilities

• Detailed understanding and extensive experience solving and repairing ultra-high vacuum, high voltage, mechanical, and computer issues
• Consistent track record solving complex problems by process of elimination techniques down to the component level
• Able to read and interpret schematics
• Literate in Windows software environments
• Ability to partner effectively with customers and colleagues
• Excellent interpersonal communication skills; must have professional working proficiency in English
• Able to acquire a valid passport to travel regionally and internationally as required
• Must possess a valid driver’s license
• Physical requirements include the ability to lift up to 50 lbs.
• Able to secure entrance to US Government laboratories and facilities, if required

At Thermo Fisher Scientific, every single one of our 100,000+ exceptional team members has a different story to share. Partner with us and help advance our remarkable objective—supporting our customers in promoting global health, cleanliness, and safety.