TRINITY NGUYEN

Promoted from Customer Service Agent to Corporate Trainer in just 9 months — I bring a track record of high performance, cross-cultural communication, and measurable impact.

At Teleperformance Malaysia, I led training for multicultural teams across 8 countries on the Meta/Facebook Ads project, designing lesson plans, mock assessments, and performance frameworks while coaching tenured staff and trainees. I was consistently recognised with:

• Top Trainer of the Month

• Most Favored Trainer

• Top Performer of the Quarter

• Top Lead Generator of the Month

My English proficiency is demonstrated by a PTE Academic score of 90 on my first attempt — equivalent to IELTS 9.0, the highest possible band — across Speaking, Writing, and Listening.

Beyond corporate training, I have taught English at Ecoaching Academy and bring international hospitality experience across 35+ countries, recognised with a Bravo Certificate for service excellence.

Beyond my professional experience, I am deeply passionate about yoga and meditation — holding a 500-hour Yoga Teacher Training certification from Shiva Yoga Peeth in Rishikesh, India, the global heartland of yoga. This journey deepened not only my personal practice but also the teaching qualities that define my professional approach: patience, mindfulness, attention to individual needs, and the ability to guide others toward their full potential. I also have a genuine love for languages and cross-cultural communication — fascinated by how language shapes connection, understanding, and human experience across cultures.