Ruby Mahto
@rubymahto
I am an experienced customer success leader driving remote client retention and team performance.
IndiaWhat I'm looking for
I am a Group Manager with over 10 years of experience in customer acquisition, recruitment, and client relationship management, specializing in remote-first environments. I led end-to-end onboarding and acquisition for a major job portal, implemented client engagement strategies that improved retention by 20%, and managed distributed teams to meet SLAs.
I leverage CRM tools like Salesforce and Zoho, collaboration platforms such as Zoom, Slack, and Microsoft Teams, and data reporting to deliver measurable results. I am seeking a remote Customer Success or Client Relationship Manager role where I can apply recruitment expertise, mentor high-performing teams, and scale B2B client relationships.
Experience
Work history, roles, and key accomplishments
Group Manager – Customer Acquisition
Info Edge India Ltd
Jan 2015 - Present (10 years 9 months)
Led end-to-end customer onboarding and acquisition for one of India’s largest job portals, developing remote-first engagement strategies that improved retention by 20% and built a high-performance virtual acquisition team.
Recruiter
SuccessPartner Consultants Pvt Ltd
Sep 2013 - Aug 2014 (11 months)
Executed talent sourcing and screening across IT, BFSI, and manufacturing sectors, conducting virtual candidate assessments and maintaining pipelines of active and passive candidates for key clients.
Executive, Client Relationship Desk
PourVous Consulting
Feb 2013 - Sep 2013 (7 months)
Served as liaison between job seekers and client organizations, managing communications to schedule interviews, follow-ups, and feedback loops to improve placement coordination.
Recruitment Consultant
Learning Path Training & Development (P)Ltd
Dec 2011 - Nov 2012 (11 months)
Managed recruitment operations and job postings, matched resumes with client requirements, and coordinated virtual interviews to fill roles efficiently.
HR Trainee
Hindustan Copper Limited
Jan 2011 - Mar 2011 (2 months)
Supported recruitment and onboarding documentation processes during a short-term HR internship to streamline candidate onboarding.
HR Trainee
NTPC
Oct 2008 - Nov 2008 (1 month)
Assisted recruitment and onboarding documentation as an HR intern, supporting process improvements for candidate handling.
Education
Degrees, certifications, and relevant coursework
PUPunjab Technical University
Master of Business Administration, Human Resource Management
2009 - 2011
Completed a Master of Business Administration in Human Resource Management at Punjab Technical University from 2009 to 2011.
S.M. College, Bhagalpur
Bachelor of Business Administration, Business Administration
2006 - 2009
Completed a Bachelor of Business Administration at S.M. College, Bhagalpur from 2006 to 2009.
St. Joseph's School, Kahalgaon
Higher Secondary Certificate, Higher Secondary
2003 - 2005
Completed higher secondary education (Class 12) at St. Joseph's School, Kahalgaon, Bihar from 2003 to 2005.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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