Omowunmi Okubanjo

I am a customer service representative with a legal training background, specializing in efficiently handling both onsite and remote work. With a strong ability to understand and address customer concerns, I ensure high levels of satisfaction. My effective communication skills, both written and verbal, foster positive relationships with clients and internal teams. I am proficient in analyzing customer feedback to identify trends and recommend product improvements. I have experience in coordinating with cross-functional teams to solve customer-related issues and am skilled at identifying potential risks and challenges, developing mitigation strategies.

Throughout my career, I have worked as a Customer Service Representative at Glade Finance, where I fielded and analyzed customer inquiries, collected and reported feedback, and coordinated with cross-departmental teams to ensure timely resolution of customer issues. I also worked as a Customer Success & Product Manager at Enyata Software Engineering Ltd, where I interacted with customers to understand their needs, developed a clear understanding of the customer journey, and collaborated with cross-functional teams to ensure product enhancements and features met customer needs. Additionally, I have experience as a Legal Associate/Executive Assistant at Adebayo Deleke LLC, where I managed calendars, made travel arrangements, supported meetings, and maintained document accuracy.