Niso Tursunova
@nisotursunova
I evaluate search, ads, and AI media quality while improving data accuracy across platforms.
KazakhstanWhat I'm looking for
I've evaluated search queries, online ads, web content, and music, video, and app-store results for Lionbridge Technologies since 2020. I apply detailed guidelines to assess relevance, intent, language quality, brand safety, and cultural appropriateness for the Kazakhstani market.
At Greyball Inc., I validate data across web systems, investigate quality issues, and document defects for engineering teams. My QA certification and operations background also support structured testing, SOPs, and high-quality customer-support workflows.
Experience
Work history, roles, and key accomplishments
Quality Operations Specialist
Greyball Inc.
Nov 2022 - Present (3 years 10 months)
Execute systematic data validation and quality audits across multi-platform web systems. Investigate data quality issues, reproduce defects, and author SOPs.
AI Annotator / Search & Media Quality Evaluator
Dec 2020 - Present (5 years 9 months)
Evaluate user search queries, intent, and AI/search engine results to ensure accuracy and relevance. Assess online advertisements, web pages, and media search queries following strict guidelines.
Customer Service Operations Manager
4STAY
Aug 2018 - Nov 2020 (2 years 3 months)
Managed end-to-end support operations, resolving escalated user inquiries via Intercom and conducting quality checks. Onboarded and trained support team members on workflow standards.
Education
Degrees, certifications, and relevant coursework
Yandex Practicum
QA Engineer Certification, Software Quality Assurance
QA Engineer Certification from Yandex Practicum, covering software quality assurance, test documentation, bug tracking, Postman, and SQL basics.
Udemy
Certification, Customer Service
Customer Service: Soft Skills Fundamentals Certification from Udemy, completed in 2020.
KIMEP University
Bachelor of Business Administration, Finance and Marketing
Bachelor of Business Administration in Finance and Marketing from KIMEP University, completed in 2015.
Availability
Location
KazakhstanAuthorized to work in
Salary expectations
Job categories
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