Nicole Martins Borges

Lead risk mapping, management and analysis of company processes and produced executive and analytical reports to inform mitigation actions and controls.

Managed enterprise risk and compliance using COSO and ISO 31000, conducted fraud and conformity investigations, handled customer complaints and performed process audits to drive improvements.

Validated raw materials and finished products, calibrated laboratory equipment, trained operational teams, managed KPIs and coordinated corrective action plans to ensure product quality and prevent non-conformities.

Performed receiving and inspection of materials and products, supported lab validations, maintained quality records and assisted in customer service and corrective action workflows.

Conducted physical-chemical analyses of raw materials and finished products, prepared solutions, performed sampling and non-conformance investigations, and supported regulatory and technical documentation.

Supported physical-chemical testing, supplier validations, equipment calibration and water quality analyses to ensure production and supplier compliance.

Handled customer guidance for medication administration, managed documentation for high-cost medication processes, controlled storage conditions and analyzed medication changes against patient records.

Post-graduate Lato Sensu specialization in Quality Management and Audit of Industry Processes completed between 2021 and 2023.

Bachelor's degree in Pharmacy completed from 2015 to 2019.