Open to opportunities

Nasser Lopez

@nasserlopez

Message

Customer-focused IT professional with hands-on infrastructure and customer service experience.

United States

Message

What I'm looking for

I seek an IT role combining infrastructure implementation and user-facing support, with growth into greater responsibilities and project leadership.

I am an infrastructure-focused IT professional with experience implementing and supporting hardware, software, and network solutions across production and customer-facing environments. I have delivered technical support for O365 services, managed shared data access and security configurations, and provided device support while also handling cashier and customer-service responsibilities.

I bring strong project planning and administration skills, practical knowledge of DNS, DHCP, Wi‑Fi and LAN/WAN, and experience with Microsoft O365, Azure and Autopilot. I am bilingual in Spanish and English, reliable, and committed to growth, teamwork and taking on broader responsibilities to drive operational results.

Experience

Work history, roles, and key accomplishments

Current

Cashier / Customer Service

Current

Home Depto

Mar 2024 - Present (1 year 10 months)

Managed cash handling and customer service, provided product guidance, and collected credit data for new pro accounts to support sales and customer onboarding.

Cash Handling Customer Service Point of Sale Communication

Infrastructure Engineer Advisor II

Concentrix

Jun 2019 - Jul 2023 (4 years 1 month)

Implemented projects and provided technical support for hardware, software and O365 services, administered shared data access and security, and supported production plant technology and Apple devices.

O365 DNS DHCP Troubleshooting

Education

Degrees, certifications, and relevant coursework

University of Commercial Sciences - UCC Leon

Bachelor of Science, Information Systems Engineering

2003 -

Grade: 3.8

Activities and societies: New Student Orientation Member; Computer Hardware Exhibitor

Completed studies in Information Systems Engineering with a SQL database specialty and relevant coursework in database administration and hardware configuration.