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Naimy Chirinos

@naimychirinos

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IT systems analyst with 6+ years supporting secure, reliable enterprise solutions across industries.

Canada

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What I'm looking for

I am seeking a mid-level IT systems role where I can drive system stability, manage change, and improve incident/problem processes within a collaborative, growth-focused team.

I am an IT systems analyst with over six years of experience supporting and analyzing enterprise systems across banking, retail, pharmaceutical, and education environments. I specialize in systems analysis, change management, incident and problem management, and technical risk assessment.

I have hands-on experience using Jira, ServiceNow, and Remedy in Agile/Scrum environments to manage incidents, changes, and technical work, and I have managed user access controls and security configurations to support data integrity and compliance. My background includes validating upgrades, coordinating change control in regulated environments, and designing business websites using Shopify.

I hold a Postgraduate Certificate in Information Systems Business Analysis and certifications including Certified ScrumMaster (CSM) and ITIL 4 Foundation; I communicate effectively with technical and non-technical stakeholders and work well in multicultural, cross-functional teams.

Experience

Work history, roles, and key accomplishments

Small Business Digital Advisor

Ontario Chamber of Commerce

Sep 2022 - Dec 2022 (3 months)

Collaborated with businesses and stakeholders to support digital transformation initiatives and designed 5+ Shopify websites, improving digital adoption and application completion success rates.

Shopify Documentation Web Design Agile Customer Support

IT System Technician

Ricoh Canada Inc.

Mar 2021 - Jul 2021 (4 months)

Analyzed system issues and validated Windows 10 upgrades, supported configuration and application deployments, and documented incidents in ServiceNow to improve performance and tracking.

Windows 10 ServiceNow System Troubleshooting Account Management Deployment Asset Management VMWare

Change Management Consultant

Banplus Bank

Feb 2015 - Sep 2016 (1 year 7 months)

Managed IT change control, incident, and problem management in a regulated banking environment, assessed technical risks, and coordinated cross-functional validation to reduce operational risk.

Change Management Incident Management Problem Management Risk Assessment ITIL & Compliance Validation

Support Analyst I

Pan-American Protection Service C.A

Jan 2011 - Sep 2012 (1 year 8 months)

Investigated application and system issues, managed incidents through the full lifecycle using ServiceNow, and validated user access and configurations in Active Directory and Exchange.

ServiceNow Active Directory Incident Management Root Cause Analysis Troubleshooting

Analyst I (Help Desk)

ASAP Partner Johnson & Johnson

Aug 2006 - Dec 2009 (3 years 4 months)

Delivered Tier 1 and 2 technical support in a large enterprise, maintained backup monitoring and data protection activities, and managed user accounts and policies in Active Directory and Exchange.

Tier 1 Support Active Directory Hardware Support Troubleshooting

Help Desk Support

Emerson Venezuela

Jun 2005 - Jul 2006 (1 year 1 month)

Provided technical support for enterprise applications, configured and maintained printers and workstations, and managed email accounts and profiles in Microsoft Exchange.

Technical Support Workstation Configuration User Onboarding