Mohd Mohsin Rahmani
@mohdmohsinrahmani
Experienced infrastructure engineer specializing in L2 operations and ServiceNow.
IndiaWhat I'm looking for
I am an infrastructure engineer with 6+ years of hands-on experience in L2 operations, ServiceNow administration, IBM TSM backups, Active Directory and Azure account management.
I have led daily, weekly and monthly audits, managed CMDB dashboards, developed use cases and user stories, and resolved complex backup (VSS) and TCP/IP issues, earning an Engineering Excellence Award for project innovation.
I seek collaborative teams where I can improve system reliability, optimize backup and recovery processes, and contribute to solution design and implementation.
Experience
Work history, roles, and key accomplishments
Specialist L2 BA
HCL Tech
Jan 2023 - Present (2 years 7 months)
ServiceNow SME with 6+ years of experience auditing daily/weekly/monthly reports, administering AD and Azure user accounts, and managing IBM TSM backup schedules and CMDB dashboards. Create use cases and support solution design, testing and implementation for L2 operations.
Desktop Support Engineer
New Vision
Oct 2016 - Jan 2020 (3 years 3 months)
Provided desktop support including Norton security installation/upgrades and troubleshooting Office 365 and Oracle Cloud issues; handled incident and task tickets via ServiceNow to ensure timely resolution.
Education
Degrees, certifications, and relevant coursework
Mohd Mohsin hasn't added their education
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Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
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