I am an experienced professional with a strong background in risk management, anti-money laundering, and technical support. Throughout my career, I have demonstrated expertise in mitigating risks, ensuring regulatory compliance, and delivering exceptional technical assistance. At Genpact, I developed and implemented 15+ risk mitigation strategies, resulting in a 25% reduction in financial risks and safeguarding the company's reputation. I also spearheaded a comprehensive risk assessment initiative, identifying and categorizing 50+ potential risks impacting operations, finances, and strategic objectives. I assessed and prioritized these risks based on likelihood and impact.
As an Anti-Money Laundering Associate, I led risk assessments to identify operational vulnerabilities and customer base risks. This led to the implementation of enhanced transaction monitoring systems that successfully detected and prevented suspicious activities, including money laundering and illicit transactions. I also developed and implemented customized AML policies and procedures, resulting in a 40% reduction in potential vulnerabilities and ensuring compliance with regulatory requirements.
In my role as a Technical Support Associate at Tech Mahindra, I diagnosed and troubleshooted technical issues reported by customers or internal users. I identified root causes and implemented effective solutions to restore functionality. I provided timely and courteous assistance to customers or users experiencing technical difficulties and assisted them with the installation, configuration, and setup of software applications.
