Matt Murray

Conducted comprehensive and timely investigations of potentially suspicious financial activity, preparing detailed reports in compliance with the Bank Secrecy Act (BSA) and Know Your Customer (KYC) regulations. Analyzed complex banking transactions, including wire transfers, ACH transactions, and cash deposits, to identify and mitigate potential reputational and regulatory risks.

Monitored team performance metrics using internal reporting systems, identifying trends, and implementing process adjustments to consistently exceed performance targets. Provided weekly product demonstrations for new and old clients and served as a representative for the support team when interfacing with new clients.

Conducted internal audits and participated in candidate interviews. Provided real-time troubleshooting support for customers, assisting upwards of 50 customers per day.

Setup a high volume of invoices to be paid. Received and processed cargo documents from incoming shipments.

Reviewed payment disputes lodged by driver partners and adjusted payouts as necessary. Reviewed applicant background checks and made hiring decisions accordingly.

Organized online meetings with 40+ participants. Troubleshot technical issues encountered by teaching staff.

Completed a Bachelor of Business Administration with a focus on International Business. Gained a comprehensive understanding of global markets, trade, and cross-cultural business practices.