MAL LAM

Managed the front end of the medical review lifecycle by migrating data from ANG Altrezzo to QMARS, capturing beneficiary and provider data, and moving cases through workflows.

Executed agency mappings for stakeholder reporting, extracted Tableau reports, and processed change requests in D365 and Boss mapping tool.

Supported document lifecycle for clinical studies in Veeva Vault, performed QC checks, generated metric reports, and facilitated TMF meetings.

Migrated eTMF study files from CRO storage to ZenQMS, prepared clinical documents for SharePoint, and performed QC review for ALCOA and GDP.

Managed notebook requests, entered purchase orders in CRM and LIMS, performed batch record review, and updated employee records in SAP.

Supported clinical studies by establishing eTMF structure, performing QC review, and managing SharePoint folders for document organization.

Performed second-pass data entry of clinical documents and issued reports with metrics to management.

Supported regulatory activities including document management and submission preparation.

Built and published submissions in eCTD software, reviewed documents for FDA guidelines, and maintained submission trackers.

Built and published submissions in eCTD software, reviewed documents for FDA guidelines, and maintained submission trackers.

Received member calls regarding health coverage, investigated claim denials, and processed medical claims.

Received prescription orders, worked in lab production to prepare medications, and managed inventory.

High school diploma received.