At XALISO, I provided IT support to users on-site and remotely, resolving hardware, software, and network connectivity issues. I installed and maintained computers, laptops, printers, and other peripherals.
I maintained PMU-Mali terminals and supported their users, including on-site interventions at agencies in Bamako to replace defective parts or subassemblies. I also repaired components in the company workshop and trained users in proper terminal handling.
My work included managing DNS, DHCP, and Active Directory services, configuring network equipment, and keeping systems updated. I hold certifications and training in cybersecurity and Cisco networking, alongside studies in systems, networks, and IT security.
