Kaleah Walter
@kaleahwalter
Reliable, detail-focused customer support professional and self-published children's author.
What I'm looking for
I am a reliable, detail-focused professional with strong experience in customer support and creative self-publishing. I have worked in high-volume inbound call centers where I learned call handling procedures, system navigation, customer account management, and developed conflict resolution, active listening, and problem-solving skills.
I independently wrote, illustrated, and self-published a children's picture book about Yellowstone National Park, managing editing, formatting, distribution, and small-scale marketing. That project strengthened my attention to detail, time management, and creative development abilities.
I bring professionalism, empathy, adaptability, and a collaborative mindset to roles that require multitasking, clear communication, and consistent follow-through. I produce reliable, organized work and contribute positive energy to team environments.
Experience
Work history, roles, and key accomplishments
Self-Published Author
Independent
Jun 2020 - Present (5 years 6 months)
Wrote, illustrated, and self-published a children's picture book about Yellowstone National Park, managing editing, formatting, distribution, and small-scale marketing from June 2020 to present.
Customer Support Agent
Alorica
Jan 2021 - Dec 2024 (3 years 11 months)
Handled high-volume inbound customer service calls, managed customer accounts, and resolved conflicts using active listening and empathy to maintain service quality from 2021 to 2024.
Education
Degrees, certifications, and relevant coursework
Kaleah hasn't added their education
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Availability
Location
Authorized to work in
Job categories
Skills
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