Joy Christine Victa

Managed end-to-end accounts payable/receivable, bank reconciliations, general ledger, payroll and VAT processes, supporting external audits and compliance which improved month-end accuracy and timeliness.

Processed invoices, journal entries and electronic payments in Oracle, maintained 99% invoice accuracy, supported month-end close and audit documentation for shared services operations.

Audited and processed invoices against purchase orders using SAP/BPCS/PICK, managed exception handling and SLA compliance to ensure timely payments and accurate reporting.

Validated and posted high-volume invoices, led invoice processing team contact, conducted QA checks and system testing to maintain SLA performance and processing quality.

Processed healthcare EOB claims for U.S. clients, coordinated metrics and training activities, improving team accuracy and onboarding effectiveness.

Delivered frontline customer support for telecom clients, handling account activation, billing inquiries and troubleshooting to meet service targets.

Completed a Master of Business Administration program focusing on business administration and management practices.

Completed a Bachelor of Science in Information Management with coursework in information systems and data management.