Imani Velez

I’m a customer-focused delivery and service professional with a proven track record of enhancing customer satisfaction and operational efficiency. I bring strong attention to detail, a reliable work ethic, and a problem-solving mindset grounded in active listening and conflict resolution.

In my current role as an Uber Eats driver, I improve satisfaction by staying punctual and following strict delivery schedules. I consistently maintain safe driving records by adhering to traffic rules and regulations, and I handle customer concerns promptly to resolve issues with care.

Earlier, I strengthened service strategy as a Member Services Specialist by monitoring feedback and using it to implement improvements, while serving as the primary point of contact for product and service questions. As a bartender, I managed high-volume service, handled cash responsibly with accurate shift accounting, supported shift transitions with opening/closing duties, and followed safe food handling practices.