Seeking remote roles as Operations Customer Expert / Data Annotator / Customer Care. Looking for a growth-focused team that values accuracy, service excellence and clear communication. Open to Full-time, Contract & Freelance.
EJ
Looking for a job
Elias Juma
@eliasjuma
Data Annotation Specialist at Samasource who delivered labeled datasets for 10+ AI/ML projects and improved QA workflow efficiency by 15%.
KenyaWhat I'm looking for
At Samasource, I executed end-to-end data annotation for 10+ AI/ML projects, including image segmentation, object detection, and NLP labeling.
I maintained 98%+ accuracy while meeting client SLAs and deadlines. My work included image tagging, text labeling, and bounding boxes.
I led QA reviews for a team of six annotators, reducing error rates by 18% through feedback and training.
I also designed and implemented a QA workflow that improved team efficiency by 15%, and managed document control and data pipelines for secure, organized data handling.
Experience
Work history, roles, and key accomplishments
Associate
Samasource
Jul 2019 - Apr 2026 (6 years 9 months)
Executed end-to-end data annotation for 10+ AI/ML projects including image segmentation, object detection, and NLP labeling. Maintained 98%+ accuracy across projects, consistently meeting strict client SLAs and deadlines.
Education
Degrees, certifications, and relevant coursework
SA
Sama
Business Continuity Management Certificate, Business Continuity Management
Completed the Business Continuity Management Certificate in 2021.
SA
Sama
Cyber Security Awareness Certificate, Cyber Security
Completed the Cyber Security Awareness Certificate in August 2021.
SS
Sama School
AI 101 Certificate, Artificial Intelligence
Completed the AI 101 Certificate in May 2019.
RS
Raila Educational School
Kenya Certificate of Secondary Education, Secondary Education
Completed the Kenya Certificate of Secondary Education (KCSE) in 2016.
PS
Prince School of Professional Studies
Certificate in Computer Applications, Computer Applications
Completed a Certificate in Computer Applications in 2014.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
KenyaAuthorized to work in
Salary expectations
30k-100k USD
Social media
Job categories
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