Cisco Michaels

I am a dedicated technical product manager with a passion for developing user-focused solutions that deliver value and enhance customer experiences. My expertise in data analysis and product lifecycle management allows me to collaborate effectively with teams to make strategic, data-driven decisions. I am always eager to learn and innovate, striving to contribute to impactful projects that create meaningful results.

Currently, I manage the USSD product lifecycle and customer journey at United Bank for Africa, where I coordinate support and product design meetings across various departments and collaborate with external vendors. My role involves making data-driven decisions to predict product outcomes and overseeing solutions and project delivery across 20 African countries. I take pride in my ability to enhance customer experiences through unique and value-driven product offerings.

Previously, I interned at Twinings Ovaltine Nigeria Limited, where I improved the quality control process of bulk shipments, leading to significant cost savings. My background also includes experience as an Electrical Engineer Intern, where I assisted in planning and inspecting drilling facilities. With a solid educational foundation in engineering and data analytics, I am well-equipped to tackle challenges in the product management space.