Chinzorig User

I am a Technical Support Engineer with hands-on experience supporting enterprise-scale telecom, financial, and internal corporate systems in 24/7 production environments.

I routinely handle 15–25 support tickets daily, perform log analysis, database-level checks with PostgreSQL, and troubleshoot networking and access issues to identify root causes and restore service quickly.

I coordinate escalations and work closely with engineering, infrastructure, and vendor teams (Cisco, IBM, Google ecosystem) to resolve complex incidents while maintaining SLA compliance and documenting preventive actions.

I am comfortable working remotely across global time zones, participating in rotating shifts and night support, and I focus on improving documentation and processes to reduce repeated incidents.