Open to opportunities

ayesha raza

@ayesharaza

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Innovative biomedical engineer with a passion for optimizing e-commerce solutions.

Pakistan

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What I'm looking for

I am looking for a role that allows me to apply my engineering skills in healthcare while fostering a collaborative and innovative work environment.

I am an innovative biomedical engineer with a profound understanding of medical technology and a keen eye for optimizing e-commerce solutions. My dedication to enhancing accessibility and efficiency in healthcare delivery drives my professional journey. I have gained valuable experience in various roles, including as an Account Manager at eBay, where I provided expert support and resolved disputes with professionalism, ensuring smooth customer experiences.

My background includes a Technical Coordinator position at Hospicare Systems, where I executed tenders and maintained compliance with industry standards. Additionally, I interned at Noor International, gaining hands-on experience with advanced medical equipment and patient care in high-stress environments. My role as a Biomedical Engineering Customer Service Specialist at Annayas Ltd further honed my skills in developing empathetic client relationships and exceeding sales goals.

Experience

Work history, roles, and key accomplishments

Current

Account Manager, Shopify

Current

Eco Smok, Uk

Dec 2023 - Present (1 year 10 months)

Managed all aspects of the Shopify account, including product listings, inventory management, and order fulfillment. Designed and implemented effective e-commerce strategies to increase online sales and improve customer engagement.

Product Listing Inventory Management order fulfillment E commerce Strategy

Current

Biomedical Engineering Customer Service Specialist

Current

Annayas Ltd

Nov 2023 - Present (1 year 11 months)

Monitored customer surveys and feedback to develop corrective actions for service-related issues. Developed empathetic client relationships and consistently exceeded sales goals.

Customer Service Client Relationship Management Sales Goals Problem Solving

Account Manager eBay

Dropshipping Pro

Sep 2024 - Mar 2025 (6 months)

Provided expert support across returns, INR cases, feedback management, and tracking issues. Resolved disputes with professionalism, ensuring policy compliance and smooth customer experiences.

Customer Support Dispute Resolution E Commerce Operations Compliance Communication Skills

Technical Coordinator

Hospicare Systems

Jul 2024 - Sep 2024 (2 months)

Executed tenders, prepared and submitted quotations, and organized and filed critical documents. Ensured accurate and timely documentation, maintaining compliance with industry standards.

Tender Management Document Management Compliance Administrative Support

Internship

Noor International

Jun 2024 - Jul 2024 (1 month)

Gained hands-on experience with advanced intensive care equipment and managing patient care in high-stress environments. Proficient in operating and troubleshooting advanced medical devices, ensuring optimal performance and patient safety.

Patient Care Medical Device Operation Troubleshooting Team Collaboration

Internship at Bio-Medical Department

Patel Hospital

Jun 2023 - Jul 2023 (1 month)

Actively engaged in hands-on learning experiences aimed at integrating theoretical knowledge with practical applications. Collaborated with medical, science, engineering and research communities to propose solutions promoting quality healthcare.

Biomedical Engineering Collaboration Healthcare Solutions Data Analysis

Education

Degrees, certifications, and relevant coursework

Ziauddin University

Bachelor of Engineering, Bio-Medical Engineering

2020 -

Studied Biomedical Engineering, gaining a profound understanding of medical technology. Focused on applying engineering principles to solve complex challenges in healthcare and medical technology.