Amanjot Singh

Identifying and analyzing customer needs and pain points, and developing strategies to address them. Building and maintaining strong relationships with key stakeholders within the customer organization, including executive leadership, decision-makers, and end-users. Manage a portfolio of 15 enterprise customers, responsible for customer retention and growth.

Assisted in onboarding new customers and provided ongoing support to ensure successful product adoption and usage. Conducted regular customer check-ins to identify and address any issues or challenges, and provided timely resolutions to customer inquiries and complaints.

Assisted various departments in maintaining network security by configuring remote routers and firewalls. Reviewed system logs to determine usage levels, bandwidth, performance, and system security to target inefficiencies and implement appropriate solutions.

Worked closely with customers to resolve issues and provide information to secure their environments from Viruses, Malware, Ransomware, and other latest threats. Provided technical support by troubleshooting, identifying, fixing, escalating problems related to networking & security.

Collecting and analyzing customer's network issue and recommending corrective actions based on the analysis. Analyzing flow of network traffic, taking packet capture using Fortinet built-in Sniffer tool and Wireshark to troubleshoot problems, running debugs and diagnosing possible areas of cause.

Answered queries by telephone or self-service ticket to support internal and outside computer hardware, software, network, application access, and telecommunications systems. Delivered basic support and troubleshooting such as password resets, printer configurations, and break/fix instructions.