United Kingdom onlyAt First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness.
Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.
What We Do:
We are on the frontline of recruitment enabling organizations to Hire Smarter. Onboard Faster™ First Advantage is an HR Tech company delivering innovative solutions and insights to enable our clients to manage risk and hire the best talent. Leveraging an advanced technology platform, First Advantage builds fully scalable, configurable screening programs that meet the unique needs of over 30,000 clients. Headquartered in Atlanta, GA and with an internationally distributed workforce spanning 17 countries with about 5,000 employees, First Advantage performs over 100 million screens in over 200 countries and territories annually.
What You'll Do
The Customer Success Consultant will be the key counterpart of the Customer Success Manager.
Key areas include responsibility for:
- Day-to-day case management
- Escalation Management
- Preparation of reporting cycles (weekly/monthly/quarterly)
- Support to Supplier Management relation
- Maintaining Risk Logs
- Any other duties related to the management of the account
- Regular calls with the client (weekly/fortnightly/ad hoc)
- Project work – Collaborate with various other departments across the business to meet project deadlines
- Escalations – Responding to various issues/complaints received from the client and working with the relevant internal teams to ensure measures are put in place to avoid a repeat of the problem
- Ensuring all Client Requirement Matrix’s are kept up to date
- Suggesting and creating bespoke reporting to match the needs of a client’s program
The ideal candidate should have a proven track record of successful account management, including:
- Ability to understand the needs/pain points of current and potential clients, showing empathy and winning their trust
- Excellent communication, presentation and analytical skills
- A clear and persuasive communicator, able to hold the interest of listeners at all levels
- Effective time management
- Able to plan, organise and prioritise a high level of work
- Proficiency in working in a Microsoft Office environment, including Excel, PowerPoint, and Word
- Strong client focus
- Eager to learn and develop a successful career within the business
- Collaborates positively within and across teams
- Able to create and maintain strong business relationships
- Outside-In Thinking: Ability to understand the client's perspective and to proactively identify and develop solutions
- Self-directed and motivated
Why First Advantage is Your Next Big Career Move
First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact.
Additional benefits offered to our eligible people include:
- Health & Wellbeing: Medical, Vision, Dental, Bike2Work Scheme, Employee Assistance Programme.
- Personal Financial Planning: Pension with employer contribution, Life Assurance and Financial and Legal Helpline.
- Personal & Family Leave: Holidays (PTO), Enhanced Maternity Leave, Sick Pay.
- Career Development: Mentoring Programme, SOAR Programme (Manager development), and Annual Performance Reviews
- Do the right thing (honesty, consistency, responsibility)
- Show respect for the individual (an environment of dignity brings out potential)
- Put the client first (outside-in approach)
- Innovate and create (out-of-the-box thinking)
- Collaborate and appreciate one another (team-oriented)
You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now!
United States Equal Opportunity Employment:
First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.
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