Connecting networks, clouds and businesses, Console Connect by PCCW Global is dedicated to helping organisations overcome the barriers and complexity of connecting to the cloud. Our goal is to provide businesses with on-demand, dedicated connectivity into cloud service providers and partners around the globe, making access to business-critical applications simple, predictable and ultra-secure.
Console Connect by PCCW Global is the world’s first global software-defined interconnection platform, born out of the belief that business connectivity should be simpler and more accessible for all. Console Connect enables users to efficiently manage their private connections via a user-friendly interface, regardless of their level of technical expertise.
Backed by PCCW Global, one of the world’s leading telecommunications groups with a tier 1 global IP network, Console Connect is completely scalable and offers maximum resilience and reliability, leaving you confident and secure in your cloud connections.
We are currently seeking an experienced Technical Writer/ Document Controller to join our team in Australia.
Key Responsibilities
Effectively manage a broad range of documentation projects for different teams across the
organisation
Undertake document control related activities and ensure all documentation is processed in
accordance with document control procedures in a timely manner
Manage logging, distribution, filing and archiving of controlled documents. Maintain
registers including document and records registers.
Produce documentation and create templates that support the operations of our
information security management systems including policies, procedures and work
instructions
Work collaboratively with developers, engineers, product managers and other subject
matter experts to create content for internal stakeholders and our customers
Review and update documentation to ensure compliance with applicable standards and
contract requirements
Research, evaluate, and recommend new documentation tools and methods in support of documentation development and improvement efforts
Conduct regular audits to ensure processing is completed consistently and in accordance with procedures
Core Competencies, Skills and Experience
Excellent communicator with a background in network or software engineering who can
write, publish and maintain accurate, high-quality content and documentation for internal
stakeholders and our customers
Experience in writing internal policy and procedure documentation
The ability to interpret highly technical information and present it in concise language that
can be understood by technical and non-technical audiences alike
Strong attention to detail
Demonstrated experience in document management systems, related methodologies,
strategies and systems
Highly developed organisational skills: the ability to manage and prioritise multiple
documentation projects across different teams, products and services
Strong collaboration and communication skills, both written and verbal; this includes the
ability to multi-task and work independently while thriving in a geographically distributed
team environment
Sound conceptual, planning, analytical and problem-solving skills
Self-motivated and enthusiastic
Bachelor’s degree in IT, computer science, or an arts or language field, or an equivalent
combination of education and experience
Reasons why you should join us!
Opportunity to work in a global organisation and ride the wave of an exponentially growing business
An agile working environment with the opportunity to test, try and grow
Access to a leading training facility, enabling you to develop your skills and career
Working in international, cross-functional teams.
A fun and open team culture.
A dynamic and fast-paced yet financially stable environment.
How to Apply
US citizens interested in applying should submit a detailed resume and a cover letter highlighting their qualifications and experience relevant to the role, particularly focusing on LDAP and Cisco ISE experience. Please include any pertinent certifications and references.
NOTE: We appreciate all applications, but only shortlisted candidates will be contacted for further consideration. Thank you for your interest in PCCW Global & Console Connect. And strictly no agency calls or agency CV submissions.
*** No visa sponsorship is available for this position ***
PCCW is an equal-opportunity employer and welcomes applications from all qualified candidates. Information provided will be treated in strict confidence and will only be used for recruitment-related purposes. Personal data provided by job applicants will be used strictly in accordance with the employer's personal data policies, a copy of which will be provided immediately upon request.
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