Customer Success Solutions Engineer

Role: Customer Success Solutions Engineer

Join the Winning Netwrix Team!

About Us

We are a rapidly growing IT company of dedicated professionals striving to make a difference in the world of data security. Organizations of all sizes rely on our products to protect their business-critical data and the personal information of their customers and employees from cyber-attacks and data breaches.

With 15 years of experience in the field, Netwrix continues its market expansion via innovation and acquisitions (Stealthbits, StrongPoint, Anixis, NNT, PolicyPak, UserCube, Mateso, CoSoSys & Remediant). The company is backed up by the leading private equity firm TA Associates.

Netwrix is headquartered in Frisco, Texas, and has presences regional offices in the U.S., and the UK. Due to the pandemic, we have all moved to home offices, and have remained remote ever since.

We are looking for a detail-oriented, creative, and strategic Customer Success Engineer to join our Customer Experience Team. Are you an energetic, ambitious, and technical individual with 3+ years of experience working with Netwrix products and are ready to accelerate your career in a high-growth, tech environment? Working for Netwrix you will have an opportunity to make immediate business impacts while accelerating your personal career development, surrounded by a positive and motivating team.

About the Role

The Customer Success Solutions Engineer supports existing customers and business partners by effectively demonstrating the value of Netwrix products and technologies in Data Access Governance, AD Security, Privilege Access Management, and Endpoint Management. This role collaborates closely with Account Managers and Customer Success Managers, cultivating accounts, aiding in user adoption and value realization, and driving cross-sell and up-sell opportunities.

Essential Duties and Responsibilities:

• Lead solution adoption and engagement activities to drive customer satisfaction, loyalty, and growth.
• Assist customers in technical discussions on Netwrix's value propositions, tailoring solutions to their specific requirements.
• Build relationships with customers' technical champions and decision-makers, fostering trust and collaboration.
• Provide industry expertise in Data Access Governance, AD Security, Privilege Access Management, and Endpoint Management.
• Conduct technical validation engagements, product walkthroughs, workshops, and demos for customers' IT and security personnel, as well as business leadership.
• Share best practices and provide expertise through evaluations, guided trials, and proof-of-value engagements.
• Engage in technical activities such as webinars, training sessions, and marketing initiatives to increase customer engagement.
• Use touchpoints such as emails and Health-Check engagements to increase user adoption and product stickiness, laying the groundwork for cross-sell/up-sell opportunities while maintaining and improving CSAT.
• Collaborate with Technical Support and Product Management on resolution to an issues discovered on health checks.
• Work closely with AM and CSM resources to understand the customer journey and roadmap, fostering a "Customer for Life" mindset and encouraging participation in use case studies.
• Share best practices and feedback with peers and Account Managers, contributing to a collaborative team environment.
• Maintain a deep understanding of Netwrix products and the competitive landscape.
• Update and manage all account activities in Salesforce, tracking engagement and progress.

Why You’ll Love Working at Netwrix

• Unlimited PTO
• Excellent Health Benefits
• Paid Parental Leave
• Wellness Programs (walking challenges, virtual yoga classes, and virtual stretching exercises)
• On the Go Training Sessions on Topics that Matter
• Team Orientated and Collaborative Colleagues
• Casual and Innovative Work Environment
• Opportunities for Career Advancement
• Regular Town Halls to Keep You Informed

All Told…We’re a Culture that Truly Cares About our Employees, and Their Voice to Help Us Thrive! We welcome people from all different backgrounds and experiences and look forward to hearing from you!

Netwrix is an Equal Opportunity Employer