You Will Be
- Traveling the country launching new locations and helping customers (50-75% travel is expected).
- Diagnosing and troubleshooting issues remotely and in the field after developing a deep technical understanding of our product.
- Respond to customer escalations and inquiries, when needed seeking partners to assist.
- Maintain a subject-matter expert level of knowledge of deployment systems and software.
- Installing kiosks to ensure our customers and clients are set up for success.
- Planning and preparing for deployments.
- Fielding customer service and support requests via texts, emails, phone calls, video calls, and in-person
Minimum Qualifications
- Bachelor’s Degree (or equivalent experience).
- Ability and desire to travel frequently.
- Self-starter who is comfortable getting the job done without much assistance.
- Relentlessly resourceful, always thinking outside the box to solve complex problems.
- Strong communication skills.
- Ability to lift 50 pounds or more.
Preferred Qualifications
- Preferred: prior IT or tech repair experience.
- Strong technical ability: you should be comfortable doing things like installing drivers, diagnosing system issues, and building PCs using off-the-shelf components.
What We Offer
- An opportunity to work on a small, multidisciplinary team with the potential to break new ground in many different industries
- Excellent health, dental and vision insurance for you and your dependents
- 401k plan
- Flexible PTO policy
- Competitive salary in a small, rapidly scaling company