Manager, CRM Systems & SFDC Architect

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An overview of this role

The Manager, CRM Systems & SFDC Architect reports to the Director, CRM Systems and leads a team of highly-collaborative and results-oriented teams tasked with delivering global, high value Enterprise applications across the company. The Manager has the skills, experience, drive and passion to ensure that GitLab has the appropriate IT applications to achieve/exceed corporate objectives; to ensure business alignment with team members and sponsors and to anticipate the needs of the business and scale the team to stay ahead of the curve. This role involves defining the business and technology architectures, guiding large project deliveries, and ensuring the successful integration of Salesforce within our organization. The ideal candidate would have a profound knowledge of top of the funnel Marketing Technology, CPQ, CLM, License Management, Billing, and ERP, best practices in engineering, and enterprise architecture standards complemented by robust leadership and communication abilities.

What you’ll do

• Business Partnership: Works with leadership within the cross-functional team and assists in roadmap planning.
• Salesforce Architecture & Foundations: Ascertain and communicate the company’s Salesforce requirements. Craft business and technology architecture in sync with our organizational objectives. Supervise the design and deployment of solutions, adhering to Salesforce best practices guidelines.
• User Experience & Platform Engagement: Propel user experience and design strategies throughout the enterprise to foster platform adoption.
• Technical & Functional Guidance: Work Closely with Business stakeholders, understand requirements and translate them to actionable solutions. Offer counsel and mentorship to Salesforce team members on technical and functional delivery.
• System Design & Oversight: Head Salesforce system design deliberations involving multiple teams, presenting alternative options, potential trade-offs, and impact assessments. Prioritize and implement enduring solutions that align with organizational goals.
• Development Practices & Integration: Maintain Enterprise Architecture standards and functional/technical solution architecture, encompassing environment management, testing, and Salesforce Platform utilization.
• Technical Delivery: Provide hands-on, expert-level technical assistance to delivery/engineering teams. Drives adoption of technology and process changes. Drive end to end delivery on large, complex, cross-functional projects across multiple systems or integrations with minimal oversight. Proactively provides recommendations for system improvements.
• Risk Mitigation & Issue Resolution: Proactively pinpoint and oversee risk zones across Salesforce landscape and ensure the Org is in good standing with best practices. Demonstrate commitment to issue resolution, ensuring program longevity and success.
• Strategic Alignment & Regulatory Adherence: Guarantee adherence to all governing regulations, organizational policies, and procedural guidelines like FEDRamp, GDPR, SOX etc.
• Mentorship: Build and manage global teams. Guide and coach team members. Mentor junior team members and model GitLab values for the team. Ability to delegate key tasks within the team to improve team efficiency and throughput
• Measure, monitor, and maintain team’s ability to meet or exceed Service Level Agreements (SLA), Objectives and Key Results (OKRs), and Key Performance Indicators (KPIs). Experience and comfort working in a culture of measurement

What you’ll bring

• Bachelor’s degree in Computer Science, Information Technology, or a related discipline. A Master’s degree is advantageous.
• 5-7 years of experience implementing, configuring, customizing and integrating SaaS software for Lead to Cash Eg: Salesforce, Zuora Billing, Zuora Revenue, DocuSign CLM, Netsuite, Xactly etc.
• Application specific skills :
  • Salesforce : Development experience with advanced Salesforce.com development tools and techniques (e.g. LWC, Apex Class, Triggers, Aura Components, Lightning Design System (LDS), Visualforce Pages, JavaScript, SOAP and REST APIs, SOQL, SOSL, Platform Events, Flows, Profiles, Roles, Lightning Pages etc.,)
  • Billing Systems: CPQ, Billing, Revenue (Zuora, NetSuite, etc.)
  • CLM: DocuSign CLM, Ironclad
  • Middleware : Workato/Mulesoft/Dell Boomi etc.,
• Salesforce certifications such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect/System Architect, CPQ Specialist is highly desirable.
• Exhibit strong security and confidentiality practices with systems that handle sensitive data. Experience partnering with internal information security and compliance teams. SOX experience is preferred.
• In-depth understanding of enterprise architecture standards, superior engineering practices, and the capabilities of the Salesforce platform.
• Exceptional communication skills, coupled with mentorship and problem-solving abilities.
• Flexibility to adapt to shifting priorities and the capability to deliver results in a dynamic setting.
• Be a self-starter, and thrive in a fast paced environment, customer centric and have the interpersonal skills necessary to manage business and technology relationships.
• Exceptional time management and prioritization skills, resilient under pressure, able to meet deadlines and able to work in a constantly changing environment.
• Proven ability to effectively lead and meet business objectives in a global, collaborative and high performance work environment
• Change management knowledge and ability to operate effectively in fast paced environment
• Demonstrated experience in vendor management and capacity planning in a fast growth environment
• Comfortable with ambiguity and fast change with an ability to adapt quickly and easily
• Candidate must have proven ability to consistently and collaboratively resolve issues, mitigate roadblocks, and meet all financial and management goals on time. Will be a self-starter who maps own direction to succeed.

About the team

See the Enterprise Systems team handbook page here.

How GitLab will support you

• Benefits to support your health, finances, and well-being
• All remote, asynchronous work environment
• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and development budget
• Parental leave
• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally, studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role, please apply and allow our recruiters to assess your application.

The base salary range for this role’s listed level is currently for residents of listed locations only. Grade level and salary ranges are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, equity with other team members, and alignment with market data. See more information on our benefits and equity. Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.

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GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab’s policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also GitLab’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know during the recruiting process.