Director - Quality Assurance (QA)

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Experience.com - We make every experience matter more . . .

Position Summary

Job Title: Director - Quality Assurance

Team: Engineering

Location: Chennai / Remote

Manager: SVP of Engineering

Employment Type: Full Time

Job Summary

We are looking for an experienced and dynamic Senior QA Leader to oversee our entire Quality Assurance team in Chennai, India. The ideal candidate will bring a strong background in both acceptance criteria testing and UI/UX, coupled with a deep understanding of customer experience and engagement. This role requires a leader who can strategize, innovate, and drive excellence in quality assurance practices, ensuring that our products meet the highest standards of usability, functionality, and customer satisfaction.

Primary Responsibilities:

Leadership and Strategy

• Lead and manage our existing QA team, providing direction, mentorship, and support.
• Develop and implement a comprehensive QA strategy that encompasses acceptance criteria testing, UI/UX evaluation, building and maintaining automated test cases, with a focus on customer engagement and adoption.
• Establish and monitor key performance indicators for the QA team, ensuring alignment with the company's objectives and standards.

Testing and Quality Assurance

• Oversee the development and execution of test plans and strategies for acceptance criteria testing to ensure product features meet requirements.
• Lead efforts in UI/UX testing, focusing on usability, design consistency, and customer engagement.
• Implement best practices for customer experience testing, ensuring that products align with user expectations and enhance customer satisfaction.

Automation and Efficiency

• Lead the creation, implementation, and management of automated test cases to enhance testing efficiency and coverage.
• Oversee the selection and integration of automated testing tools and frameworks suitable for our product and technology stack.
• Foster a culture of continuous integration and continuous deployment (CI/CD) within the QA team, ensuring automated tests are an integral part of the development lifecycle.
• Collaborate with the development team to establish best practices for test automation, including code reviews and maintenance of test scripts.
• Continually assess and improve the automation strategy to keep pace with product evolution and technological advancements.

Collaboration and Communication

• Work closely with cross-functional teams, including Development, Design, and Customer Support, to ensure a cohesive approach to product quality.
• Foster a culture of open communication and collaborative problem-solving within the QA team and across departments.
• Regularly report on QA activities, findings, and progress to senior management and relevant stakeholders.

Process Improvement and Innovation

• Continuously assess and improve QA processes and methodologies for efficiency and effectiveness.
• Stay abreast of the latest trends and advancements in quality assurance, including new tools and technologies.
• Encourage a culture of innovation within the QA team, promoting new ideas and approaches to enhance product quality.

Qualifications:

• Bachelor's or Master's degree in Computer Science, Information Technology, or a related field.
• 15+ years of experience in Quality Assurance with a focus on acceptance criteria testing and UI/UX.
• Proven leadership experience, ideally managing a large QA team.
• Strong knowledge of QA methodologies, tools, and processes.
• Experience in implementing customer experience and engagement testing.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Fluent in English with excellent verbal and written communication skills.

About Us

We believe that experience is everything. Experience.com has built the most impactful Experience Management Platform (XMP) available anywhere, with features to drive operational and behavioral change, in real-time, during the moments that matter. XMP delivers impactful business outcomes including increased customer satisfaction, brand loyalty, online reputation and visibility, as well as improved employee engagement, and compliance - making every experience matter more.

Founded in 2015 and originally founded as SocialSurvey, Experience.com is headquartered in San Ramon, Calif. and backed by SavantGrowth (fka Kennet Partners), Silicon Valley Data Capital, Tri-Valley Ventures, and Wilson Sonsini Goodrich & Rosati.

Indian Registered name: Buyers Road India Private Limited

URL:www.experience.com