I am looking for a job that offers a dynamic and collaborative work environment. I am seeking a company that values employee growth and provides opportunities for career advancement. I am particularly interested in roles that involve customer service management, operations management, training management, or quality assurance management. I am dedicated to delivering exceptional customer care and l
PJ Gnzls
@pjgnzls
Experienced supervisor and team lead with expertise in customer care.
PhilippinesWhat I'm looking for
I am an experienced supervisor and team lead with a strong background in customer care. In my previous roles, I have acted as an immediate supervisor, providing coaching and support to my team members. I have also been involved in the recruitment process, conducting initial interviews for applicants. Additionally, I have been responsible for generating end-of-day and end-of-month reports to track team performance.
During my time as a subject matter expert at Peak Support Global, I served as the point of contact when the immediate supervisor was unavailable. I provided coaching and support to the team, conducted audits, and handled supervisor calls. As a senior back office specialist at a company, I was responsible for administrative tasks and served as a team lead and supervisor. I also worked as a food health advisor, providing expertise in the field.
At CNM Solutions, I worked as a subject matter expert in operations and customer service. I assisted new team members in transitioning from nesting and provided support to agents in their production. I also handled dispatching and served as a subject matter expert in customer care. At Ibex, I worked as a customer care expert and tier 2 expert, providing client-facing support and assistance. I also worked as a billing specialist, tech support tier 1, and online teaching agent. I was recognized as a top 4 agent for the whole Philippines site and gained expertise in insurance and technical support.
Experience
Frontdesk/Receptionist
Lima Charlie Inc.
Feb 2024 - Mar 2024 (1 month)
Worked as Frontdesk/Receptionist for FEMA under LCI. Act as property management assistant.
Order Management Processor
corporategift.com
Sep 2023 - Dec 2023 (3 months)
Order Processing Team
Order/Data Entry
Tracking and Shipping
SUBJECT MATTER EXPERT
Peak Support Global
May 2022 - May 2023 (1 year)
Acts as POC if immediate supervisor of a team is unavailable, coaching, audit, supcalls
SENIOR BACK OFFICE SPECIALIST
Professional Skills Company
Apr 2021 - Feb 2022 (10 months)
Chat/Email specialist, Retentions Department, Administrative Tasks, Team Lead/Supervisor, Food Health Advisor
CUSTOMER CARE EXPERT TIER 2 Expert
Ibex
Aug 2020 - Feb 2022 (1 year 6 months)
Client Facing, Human Resource Assistant, Billing Specialist, Tech Support Tier 1, Online Teaching, Top 4 Agent whole PH Site (sales), Insurance Specialist, Technical Support
SUPERVISOR/TEAM LEAD
Altria Customer Care Corp
Oct 2019 - Jul 2020 (9 months)
Acts as immediate supervisor, assists in initial interviews for applicants, SBS coaching, EOD/EOM reports
SUBJECT MATTER EXPERT
CNM Solutions
Apr 2018 - Oct 2019 (1 year 6 months)
Customer Success, Order Placer, Sales, Assists newbie in transition from nesting, Assists agents in production, Dispatching, Agent Support/Subject Matter
Availability
Location
Authorized to work in
Job categories
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